Aleena Goldston
Harriman,TN
Summary
Passionate and reliable server who takes pride in providing excellent customer service and creating memorable dining experiences for all guests. Skilled in anticipating the needs of customers, addressing their complaints, and resolving each problem in timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server / Bartender /Kitchen Staff Member
Maple Creek Bistro
08.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Presented guests with thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy. Received the top sales award for 2023.
- Bussed and reset tables to maintain a clean and orderly dining area in a fast-pace environment.
- Followed health and safety protocols given to ensure safe and sanitary environments for customers and staff.
- Handled cash transactions accurately, contributing to balanced financial reports.
- Created genuine relationships with regular customers.
- Assisted in training new hires, providing explanations on restaurant expectations and procedures.
- Addressed customer complaints or concerns professionally, ensuring the issue is solved while maintaining positive relationships.
- Collaborated with team members during shifts to establish an efficient workflow and provide guests with excellent experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were needed.
Education
High School Diploma -
Harriman High School
Harriman, TN05.2021
Associate of Science -
Roane State Community College
Harriman, TN05.2023
BBA - Business Management
East Tennessee State University
Johnson City, TN12.2025
Skills
- Guest-oriented
- Order memorization
- Attention to detail
- Multitasking
- Time management
- Food safety
- Verbal and nonverbal communication
- Dependable
Technical Skills:
- Microsoft Office
- Powerpoint Presentation
- Toast POS system
Timeline
Server / Bartender /Kitchen Staff Member
Maple Creek Bistro
08.2021 - Current
High School Diploma -
Harriman High School
Associate of Science -
Roane State Community College
BBA - Business Management
East Tennessee State University
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