Erin Donlan
Boston,MA
Summary
Dynamic restaurant bartender and supervisor with over 3 years of experience in diverse roles within the food and beverage industry. Recognized for efficiently managing high-volume operations while fostering a productive and positive team environment. Proven track record in leading by example to promote hard work and excellence. Seeking to leverage expertise in operational efficiency and team leadership to enhance service quality further.
Overview
2025
2025
years of professional experience
Work History
Head Bartender/Supervisor
110 Grill
Saugus, MA
08.2021 - Current
- Effectively multitask within fast-paced environment.
- Provide excellent customer service by attending to guests' needs promptly and courteously.
- Maintain knowledge of bar and menu options to prepare drinks and make food recommendations.
- Develop rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Train new team members on restaurant policies and procedures.
- Maintain knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Oversee restaurant operations, organize weekly schedules, and review workloads to maximize productivity.
- Prepare supplies for busy lunch and dinner shifts and maintain inventory levels throughout peak hours.
- Answer customer service issues quickly and ensure total satisfaction from all guests.
Barista
Quebrada Baking Co
Arlington, MA
- Prepared and served hot or cold beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Education
Some College (No Degree) - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Guest-oriented
- Strong leader
- Supervisory skills
- Training and mentoring
- Adaptable
- Reliable and dependable
Timeline
Head Bartender/Supervisor
110 Grill
08.2021 - Current
Barista
Quebrada Baking Co
Some College (No Degree) - Business Administration
Southern New Hampshire University
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