Aleena Manning
Pasadena,United States
Summary
Customer Service Team with extensive expertise and a decade of experience in delivering exceptional customer service and managing inventory. Demonstrates proficiency in data entry, Excel, and advanced computer skills, fostering seamless team collaboration and efficient client relations. Committed to excellence and professionalism, bringing a visionary approach to streamline operations and enhance overall customer satisfaction.
Overview
12
12
years of professional experience
Work History
Mail Room Clerk/ Employee Store
Northrop Grumman
Linthicum Heights, MD
02.2025 - Current
- Demonstrated strong personal responsibility and self-motivation in completing tasks.
- Excelled in fast-paced environments by maintaining high productivity levels.
- Adapted quickly to new situations while effectively collaborating with team members.
- Assisted in daily operations, ensuring efficiency and productivity across the team.
- Managed time effectively to meet all project deadlines.
- Maintained attention to detail throughout assignment completion.
- Worked independently while also contributing positively in collaborative settings.
- Proved ability to learn swiftly and embrace changes in work processes.
On Site Customer Service Team Member
E&R Industrial Sales
Linthicum, MD
07.2021 - 02.2025
- Deliver exceptional on-site customer service, fostering strong relationships and resolving complex issues promptly to enhance client satisfaction.
- Work closely with cross-functional teams throughout Northrop Grumman’s sites to ensure seamless communication and coordinated efforts in meeting customer expectations.
- Maintain meticulous records of customer interactions, orders and service requests, with Excel and Outlook ensuring accurate follow-ups and deliveries.
Body Shop Receptionist
KOONS TOYOTA OF ANNAPOLIS
Annapolis, MD
07.2020 - 07.2021
- While employed with the Body Shop, I was responsible for managing multi-line phone system, coordinate appointments, process customer transactions, and maintain meticulous records for parts & invoices to ensure smooth operations.
- Foster positive customer relationships through efficient communication, scheduling, and billing processes, contributing to enhanced customer satisfaction and loyalty.
Call Center Representative
KOONS TOYOTA OF ANNAPOLIS
Annapolis, MD
07.2019 - 07.2020
- Managed high-volume customer inquiries, resolving issues efficiently. Improved customer satisfaction rates through personalized service and quick problem-solving.
- Streamlined customer service processes, reducing average call time and boosting satisfaction rates.
- Implemented innovative solutions for recurring issues.
Bartender
HOWL AT THE MOON
Baltimore, MD
10.2017 - 03.2020
- Mix creative cocktails, ensuring customer satisfaction. Manage inventory, train new staff, and maintain a clean bar area. Consistently receive positive feedback.
Server and Bartender
Pickles Pub
Baltimore, MD
03.2017 - 05.2019
- Delivered exceptional customer service, expertly crafted cocktails, and managed high-volume shifts. Fostered a welcoming atmosphere, boosting repeat business.
Sales Associate
HomeGoods
Glen Burnie, MD
08.2018 - 12.2018
- Delivered exceptional customer service, enhancing shopping experiences. Organized displays to boost product visibility and drive sales. Collaborated with team to meet store goals.
Hostess/ Waitress
FRIENDLYS RESTURANT
Pasadena, MD
01.2014 - 01.2017
- Managed guest interactions, efficiently handled reservations, and maintained a welcoming atmosphere, enhancing overall customer satisfaction at Friendlys Restaurant.
Education
HIGH SCHOOL DIPLOMA - General Education & Childhood Education
CHESAPEAKE HIGH SCHOOL
Pasadena, MD01.2016
Skills
- Data Entry (Skillful)
- Excel (Skillful)
- Computer Skills (Experienced)
- Customer Relations (Experienced)
- Team Collaboration (Experienced)
- Inventory Management (Experienced)
Languages
English
Courses
- Internship at Chesapeake Public Schools
- 2015 - 2016
Additional information
- Internship
- ANNE ARUNDEL PUBLIC SCHOOLS- BODKIN ELEMENTARY, PASADENA, MD
- Created engaging lesson plans for elementary students, enhancing communication skills and learning outcomes.
- Designed age-appropriate activities, leading to improved student engagement and academic progress.
- Implemented structured teaching methods, resulting in notable social skills development.
Timeline
Mail Room Clerk/ Employee Store
Northrop Grumman
02.2025 - Current
On Site Customer Service Team Member
E&R Industrial Sales
07.2021 - 02.2025
Body Shop Receptionist
KOONS TOYOTA OF ANNAPOLIS
07.2020 - 07.2021
Call Center Representative
KOONS TOYOTA OF ANNAPOLIS
07.2019 - 07.2020
Sales Associate
HomeGoods
08.2018 - 12.2018
Bartender
HOWL AT THE MOON
10.2017 - 03.2020
Server and Bartender
Pickles Pub
03.2017 - 05.2019
Hostess/ Waitress
FRIENDLYS RESTURANT
01.2014 - 01.2017
HIGH SCHOOL DIPLOMA - General Education & Childhood Education
CHESAPEAKE HIGH SCHOOL