Aleena Schwalm
Slippery Rock,PA
Summary
Proven track record in enhancing patient and customer experiences, demonstrated during tenure at Allegheny Health Network. Expert in medical records management and guest engagement, showcasing exceptional organization and clinical judgment. Skilled in navigating high-pressure situations, significantly improving service delivery through meticulous attention to detail and interpersonal communication.
Overview
12
12
years of professional experience
Work History
Sever
Primanti Brothers
10.2012 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Clinical Access Coordinator
Allegheny Health Network
08.2021 - 03.2023
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
Optician
EYETIQUE
07.2020 - 01.2021
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
Education
No Degree - Nursing
UPMC Jameson School of Nursing
New Castle, PAHigh School Diploma -
Grove City Area High School
Grove City06.2015
Skills
- Direct Patient Care
- Medical Records Management
- Privacy and confidentiality
- Vitals monitoring
- Vital signs monitoring
- Medical Documentation
- Clinical judgment
- Guest Engagement
- Insurance Verification
- Scheduling Coordination
- Exceptional organization
Timeline
Clinical Access Coordinator
Allegheny Health Network
08.2021 - 03.2023
Optician
EYETIQUE
07.2020 - 01.2021
Sever
Primanti Brothers
10.2012 - Current
No Degree - Nursing
UPMC Jameson School of Nursing
High School Diploma -
Grove City Area High School
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