Aleena Servin
Fullerton,CA
Summary
10 key, Typing 40 WPM, MS Office (Word, Excel, Outlook, Powerpoint),Fluently read, write, and speak English and Spanish. Successful at working with both clients and industry professionals to promote the product line and gain new business. Ability to successfully work in a fast moving and challenging environment. Able to make independent decisions under pressure.
Overview
4
4
years of professional experience
Work History
Store Associate
Albertsons
Orange, California
02.2025 - Current
- Have a role in 4 departments in store including courtesy clerk, drive up and go shopper, baker, barista/cashier.
- Acknowledge every guest to attend to their needs
- Guide guests around the store to ensure they are getting the best experience
- Shop for online guest service in a timely manner with top quality items
- Follow food safety guidelines while preparing all food and drink items
- Take orders for bakery needs and file accordingly
- Separate orders and label items to the correct expiration dates
- Resolved customer complaints promptly with professionalism and courtesy.
- Answered telephone to give callers store information and look up order details.
Fulfillment Expert
Target
Fullerton, CA
05.2024 - 01.2025
- Create a welcoming experience by authentically greeting all guests and thanking them on they’re way out.
- Analyzed customer data to determine the most efficient shipping solutions.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Deliver quality and accuracy with each order while meeting timeliness goals
- Select items for order pickup, drive up and ship to home for digital guest orders
- Accurately put on hold all order pickup and drive up orders
- Properly prepare, pack and sort guest orders for shipment using correct materials
- Follow all safety guidelines, operating procedures, product freshness and quality standards; follow food safety guidelines when handling, displaying and/or storing food items
Receptionist
Easterseals
Riverside
02.2023 - 04.2024
- Work closely with preschool aged children and their parents
- Monitor daily student sign ins/outs, contact parents as needed, maintain student/parent files
- scan or upload documents to computer files
- Provide resources to parents liaison between parents and company staff.
- Enrolling students, processed enrollment paperwork, data entry, answered phone calls
- provided parents with all information needed.
- Updated daily log book with information about visitors entering the premises.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Baker/Cashier/Host
Cheesecake Factory
Riverside, CA
10.2021 - 01.2023
- Followed food safety guidelines while preparing all food items.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Valencia High School
Placentia, CA06-2018
Skills
- Motivated to learn and grow
- Available and reliable to work when needed
- Ability to multitask while keeping a positive attitude
- Quick learner
- Logistical planning
- Shipping coordination
- Stock control
- Returns handling
Timeline
Store Associate
Albertsons
02.2025 - Current
Fulfillment Expert
Target
05.2024 - 01.2025
Receptionist
Easterseals
02.2023 - 04.2024
Baker/Cashier/Host
Cheesecake Factory
10.2021 - 01.2023
High School Diploma -
Valencia High School