Aleesha Hoppens

• Supervision of team members ensuring company policies are met.

• Oversaw daily store operations and ensuring compliance with safety protocols and health regulations.

• Executed planograms and merchandise displays to promote sales.

• Resolved escalated customer complaints. Also any technical issues that would arise with registers, gas pumps, oms systems etc.

• Finalizing g the book work, checking for variances, correcting cashier errors, confirming lottery audits, ensuring drop safe totals and cash vending actions are properly performed and registered correctly.

• Solved staffing issues, short staffed, call ins, no-shows.

• Checking in of vendors, recording inventory counts, wasting outdated merchandise, completing daily store tasks sheets.

• Assisted residents with daily living activities, ensuring comfort and dignity.
• Monitored vital signs, reporting changes to nursing staff for timely intervention.
• Provided emotional support to residents and families during challenging times.
• Collaborated with interdisciplinary team to develop personalized care plans.
• Documented patient care accurately in electronic health records system.
• Educated residents on health maintenance and wellness practices effectively.
• Trained new staff on best practices for resident care and safety protocols.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Built rapport with patients and families, providing emotional support during difficult times.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Improved patient satisfaction with empathetic listening and addressing concerns promptly.
• Supported patients with personal care tasks to preserve dignity and promote independence.
• Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.

• Assisted in meal preparation and presentation according to dietary guidelines.
• Ensured cleanliness and sanitation of kitchen and dining areas.
• Delivered meals to residents, adhering to individual dietary restrictions.
• Collaborated with kitchen staff to maintain efficient workflow during peak hours.
• Served meals to residents in accordance with established schedules and dietary procedures.
• Followed all food safety regulations while preparing meals for patients.
• Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
• Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
• Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
• Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
• Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.

• Acquired new credit card customers by handling inbound calls, explaining product benefits.
• Processing of applications while meeting sales targets and providing customer support.
• Retaining existing accounts with retention techniques, maintaining records, adhering to compliance standards.
• Using Negation skills to get applications and fees.
• Met defined sales targets and goals monthly.
• Resolved billing issues, disputes. And fraud concerns
• Strong customer service and communication skills .
• Worked effectively in fast-paced environment.
• Skilled at working independently and collaboratively in a team environment.
• Learned and adapted quickly to new technology and software applications.