Summary
Overview
Work History
Education
Skills
Technical Skills
Languages
Additional Highlights
Timeline
Generic

ALEFIYAH MASTER

Summary

Customer-focused sales and service professional with extensive experience building relationships, understanding customer needs, solving problems, and delivering positive experiences in fast-paced environments. Top-performing sales professional with a record of exceeding sales goals, earning promotions, and building customer trust. Experienced working with diverse customers and teams, handling competing priorities, and staying friendly, calm, and solution-oriented.

Overview

2027
2027
years of professional experience

Work History

Client Relations & Business Development

BAM Studios
Chicago, IL
09.2020 - 03.2026

• Built and maintained strong relationships with hundreds of clients and served as a primary point of contact, creating repeat business and referrals.

• Identified customer needs, recommended solutions, negotiated pricing, and expanded existing accounts.

• Managed multiple priorities in a fast-paced environment while providing responsive, professional customer service.

• Resolved client concerns and unexpected problems quickly and calmly, helping maintain long-term customer relationships.

Operations Manager

Tribune Media
Chicago, IL
09.2014 - 12.2019

• Worked closely with employees, leaders, and multiple departments in a high-volume, deadline-driven environment.

• Resolved operational and interpersonal problems while maintaining professionalism, communication, and positive working relationships.

Producer

Weigel Broadcasting
Chicago, IL
01.2009 - 05.2013

• Advanced through multiple promotions while working in a collaborative, fast-paced environment.

• Coordinated people, schedules, clients, and competing priorities while maintaining strong communication and service.

Sales Lead

AdEfx
Schaumburg, Illinois
05.2003 - 06.2006

• Quickly became a top-performing sales professional, consistently exceeding expectations and setting multiple daily and weekly sales records.

• Built rapport quickly with customers, identified needs, and translated relationships into measurable sales results.

• Promoted to Team Lead; mentored and trained new sales representatives and helped improve overall team performance.

• Transitioned successfully from B2C to B2B sales using a consultative, relationship-focused approach.

Lost Time Manager

American Airlines
Chicago, Illinois
05.1996 - 03.2003

• Worked with employees, managers, and leaders in a high-volume operation where communication, judgment, and problem solving were essential.

• Handled sensitive issues and conflicts while maintaining professionalism, fairness, and positive working relationships.

Sales

Additional Early Career Experience

• Built a foundation in retail customer service, consultative selling, and relationship management.

• Developed strong customer communication and engagement skills in competitive B2C sales environments.

Education

Post-Baccalaureate - Television Production

Columbia College
Chicago

Bachelor of Science - Marketing

University of Illinois
Chicago

Skills

Customer Service

Sales & Upselling

Relationship Building

Communication

Problem Solving

Conflict Resolution

Teamwork

Fast-Paced Environments

Training & Mentoring

Organization

Client Engagement

Multilingual Communication

Technical Skills

  • MacOS
  • Microsoft Office Suite
  • Google Workspace

Languages

English, Spanish, Gujarati and Hindi

Additional Highlights

  • Global Traveler (Six Continents)
  • Broke multiple domestic and international sales records

Timeline

Client Relations & Business Development

BAM Studios
09.2020 - 03.2026

Operations Manager

Tribune Media
09.2014 - 12.2019

Producer

Weigel Broadcasting
01.2009 - 05.2013

Sales Lead

AdEfx
05.2003 - 06.2006

Lost Time Manager

American Airlines
05.1996 - 03.2003

Sales

Additional Early Career Experience

Post-Baccalaureate - Television Production

Columbia College

Bachelor of Science - Marketing

University of Illinois
ALEFIYAH MASTER