Alegdaly Vega
Lakeland,FL
Summary
Highly skilled customer service professional with extensive experience in the hospitality industry. Fluent in English and Spanish, facilitating seamless interactions with a diverse customer base. Authorized to work for any US employer.
Overview
14
14
years of professional experience
Work History
Key Account Customer Service Representative
Primo Water
Lakeland, FL
03.2022 - Current
- Answered customer inquiries over the phone and via email.
- Managed incoming calls from key account customers and responded promptly with appropriate solutions or follow-ups.
- Resolved customer complaints promptly and professionally.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Researched resolutions, contacted necessary departments and responded to customers by phone or email as follow-up.
Server
Harry’s Seafood Bar & Grille
Lakeland, FL
08.2021 - 03.2022
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained cleanliness and order in the work environment.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Processed and recorded customer payments accurately.
Bartender
Tanner's Lakeside
Winter Haven, FL
07.2019 - 03.2020
- Assisted in setting up the bar for service shift.
- Provided exceptional food and beverage service while also offering expert knowledge in alcoholic beverages.
- Adhered to state regulations regarding serving alcohol responsibly.
- Processed payments accurately and efficiently to ensure customer satisfaction.
- Maintained a clean and hygienic work environment at all times.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
Bartender
Rye & Thyme
Leominster, MA
05.2018 - 07.2019
- Assisted in setting up the bar for service shift.
- Provided exceptional food and beverage service while also offering expert knowledge in alcoholic beverages.
- Adhered to state regulations regarding serving alcohol responsibly.
- Processed payments accurately and efficiently to ensure customer satisfaction.
- Maintained a clean and hygienic work environment at all times.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
Bartender
Colonial Hotel
Gardner, MA
09.2017 - 05.2018
- Assisted in setting up the bar for service shift.
- Provided exceptional food and beverage service while also offering expert knowledge in alcoholic beverages.
- Adhered to state regulations regarding serving alcohol responsibly.
- Processed payments accurately and efficiently to ensure customer satisfaction.
- Maintained a clean and hygienic work environment at all times.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
Bartender
American Graffiti
Lunenburg, MA
12.2016 - 09.2017
- Assisted in setting up the bar for service shift.
- Prepared and cooked all menu items in a timely fashion according to recipes.
- Provided exceptional food and beverage service while also offering expert knowledge in alcoholic beverages.
- Adhered to state regulations regarding serving alcohol responsibly.
- Processed payments accurately and efficiently to ensure customer satisfaction.
- Maintained a clean and hygienic work environment at all times.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
Server Bartender
Bootlegger Restaurant and Lounge
Lunenburg, MA
01.2016 - 04.2017
- Accomplished various responsibilities in a dual capacity.
- Assisted in setting up the bar for service shift.
- Provided exceptional food and beverage service while also offering expert knowledge in alcoholic beverages.
- Adhered to state regulations regarding serving alcohol responsibly.
- Processed payments accurately and efficiently to ensure customer satisfaction.
- Maintained a clean and hygienic work environment at all times.
- Managed cash drawer at the end of each bar shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
Banquet Server
Devens Common Center
Devens, MA
12.2014 - 11.2016
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Performed tasks related to serving plated meals, buffets, and passed appetizers.
Team Lead Server Expo
Sharky's Restaurant
Leominster, MA
03.2015 - 02.2016
- Performed daily food preparation and portioning.
- Ensured efficient seating and service of guests in-house.
- Served customers by taking their orders, delivering food and beverages, handling take-out requests from both phone and walk-in guests, as well as organizing items into bags based on specific orders.
- Maintained effective communication channels with kitchen staff for incoming orders and special requests
- Ensured timely and accurate payment processing
- Maintained accurate cash register balances
- Oversaw restaurant operations and provided training to new staff members.
Hostess Server Bartender
Ruby Tuesday
Worcester, MA
05.2013 - 07.2014
- Contributed to multiple roles as necessary
- Assisted in preparing the restaurant for opening and closing shifts.
- Verified reservations and wait times with customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Customer Service Data Entry
Insurance Auto Auctions
Shirley, MA
06.2011 - 11.2012
- Providing assistance for customers during the pick-up process of auctioned vehicles.
- Collected and documented payment records.
- Delivered exceptional customer service by addressing concerns and answering queries via telephone or in personal encounters.
- Documented driver pick-up data.
- Organized transportation arrangements for vehicles to be sold at auction.
- Recorded transactional information for vehicles sold at auction.
- Organized, labeled, and categorized sales titles systematically.
Data Entry Clerk
Henke Sass Wolfe of America
Dudley, MA
10.2010 - 03.2011
- Performed data entry into internal systems as needed.
- Performed data entry to accurately maintain inventory records.
- Created spreadsheets to track data entries.
Education
Bachelor of Science in Psychology -
Florida Southern College
Lakeland, FL12.2021
Associate in Science in Hospitality and Recreation Management – Hospitality Management Option -
Quinsigamond Community College
Worcester, MA05.2016
Certificate - Hospitality
Quinsigamond Community College
Worcester, MA05-2016
Skills
- Liquor, wine, and food service
- POS operation
- Complaint resolution
- Inbound and Outbound Calling
- Data Entry
- Account updating
- Scheduling
- Product Knowledge
- Microsoft Outlook
- Computer Proficiency
- Customer Service
- Multi-Task Management
- Follow-up skills
- Credit card payment processing
Phonenumbers
- Mobile, (978) 990-0484
- Home, (863) 368-5425
References
References available upon request.
Timeline
Key Account Customer Service Representative
Primo Water
03.2022 - Current
Server
Harry’s Seafood Bar & Grille
08.2021 - 03.2022
Bartender
Tanner's Lakeside
07.2019 - 03.2020
Bartender
Rye & Thyme
05.2018 - 07.2019
Bartender
Colonial Hotel
09.2017 - 05.2018
Bartender
American Graffiti
12.2016 - 09.2017
Server Bartender
Bootlegger Restaurant and Lounge
01.2016 - 04.2017
Team Lead Server Expo
Sharky's Restaurant
03.2015 - 02.2016
Banquet Server
Devens Common Center
12.2014 - 11.2016
Hostess Server Bartender
Ruby Tuesday
05.2013 - 07.2014
Customer Service Data Entry
Insurance Auto Auctions
06.2011 - 11.2012
Data Entry Clerk
Henke Sass Wolfe of America
10.2010 - 03.2011
Bachelor of Science in Psychology -
Florida Southern College
Associate in Science in Hospitality and Recreation Management – Hospitality Management Option -
Quinsigamond Community College
Certificate - Hospitality
Quinsigamond Community College