Aleiah Rdialul
TX
Summary
Efficient professional with several years of experience in hospitality and customer service settings. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
7
7
years of professional experience
Work History
Sales Coordinator
AC Hotel by Marriott
Dallas , TX
2022.10 - Current
- Assigned sales leads to managers according to market divisions including corporate, catering, and business transient.
- Monitor room blocks and cut off dates to ensure accuracy and that deadlines are met
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Developed and maintained relationships with corporate clients to ensure their travel needs were met.
Front Office Supervisor
Sonesta Hotels
Dallas , TX
2019.09 - 2022.09
- Supervised front office staff, including hiring and training new employees.
- Ensured proper customer service standards were met.
- Handled customer complaints in a professional manner.
- Coordinated with other departments to ensure smooth operations.
- Developed strategies to improve customer satisfaction levels.
Front Office Supervisor
Embassy Suites
Dallas , TX
2017.11 - 2019.09
- Reviewed guest feedback forms to identify areas needing improvement.
- Conducted regular audits of all front desk operations.
- Implemented effective management of daily guestroom inventory to optimize check-in experience.
- Managed scheduling for efficient shift coverage
Education
Associate of Science - Tourism And Travel Management
Guam Community College
Mangilao, GU2016-06
High School Diploma -
Okkodo High School
Dededo, GU2013-05
Skills
- Customer Communication
- Issue Resolution
- Data Entry
- Customer Retention
- Technical Proficiency
Timeline
Sales Coordinator
AC Hotel by Marriott
2022.10 - Current
Front Office Supervisor
Sonesta Hotels
2019.09 - 2022.09
Front Office Supervisor
Embassy Suites
2017.11 - 2019.09
Associate of Science - Tourism And Travel Management
Guam Community College
High School Diploma -
Okkodo High School
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