Aleibe Smith
Summary
Energetic Event Manager with 20-year successful career in planning, coordinating and executing a variety of events. Demonstrated cost-effective budgeting, exceptional time management and event marketing skills. Outgoing, hands-on professional bringing valuable relationship building and retention skills, which amassed diversified network of service providers, ensuring optimal quality and results for successful client events.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Manager
BCD Meetings & Events
Virtual/Travel As Needed
04.2023 - Current
- Successfully planned and executed major aspects of meeting management by providing detailed event reports and documenting all aspects of each event.
- Created detailed timelines and budgets for events to meet all deadlines.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Developed strong communication and organizational skills through working on group projects.
- Coordinated transportation and parking arrangements for guests and vendors.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated leadership skills in managing projects from concept to completion.
Oracle Implementation, Configuration, and Training Specialist
ENG Infotech/ Hospitality
Virtual
11.2021 - 04.2023
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Created and maintained detailed training records and reports for management review
- Traveled to client locations to conduct training classes when requested.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
Event Management Training Specialist
ENG Infotech Corp.
Virtual/Travel
01.2020 - 01.2022
- Analyzed and evaluated training effectiveness and program outcomes.
- Used various learning suites to implement 12 new e-learning and American Language Courses.
- Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
- Provided constant training to staff on newly developed training programs used in classrooms, new language labs and computer systems.
- Verified training program compliance with applicable laws and regulations.
Front Office Operations Manager
Residence Inn by Marriott Cleveland University Circle/Medical Center
04.2019 - 01.2020
- Developed strong relationships with clients and vendors, fostering loyalty and repeat business.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Increased revenue by upselling hotel services and amenities to guests during check-in and check-out processes.
- Supervised and guided new employees to improve their understanding of job responsibilities.
- Delivered performance reviews, recommending additional training or advancements.
- Completed bi-weekly payroll for 23 employees.
- Managed room inventory effectively to maximize occupancy rates and revenue generation.
Midwest Regional Sales Manager
Buca di Beppo
08.2018 - 04.2019
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Championed diversity and inclusion efforts within the workplace.
- Developed and managed budgets to confirm proper use of resources and maximize profitability.
- Streamlined internal communication channels between departments for increased efficiency in addressing customer inquiries and requests.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Senior Catering Sales Manager
Delaware North
07.2017 - 08.2018
- Coordinated seamless events by collaborating with cross-functional teams, including chefs, servers, and event planners.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Boosted revenue with the creation and execution of customized catering packages for clients.
- Maintained accurate records of client meetings, booked events, and financial transactions using CRM software.
- Collaborated with culinary team to develop innovative menus tailored to specific client needs and preferences
Conference Planning Manager
Aramark
02.2016 - 05.2017
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans by emphasizes guest satisfaction.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Senior Event Coordinator
Marriott International
05.2014 - 02.2016
- Manages group room blocks and meeting space for small to large-sized assigned groups
- Ensures that events progress seamlessly by following established procedures.
- Follows up with customer post-event, ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Administrative Assistant
Marriott International
05.2010 - 05.2014
- Manage system records, reports, and documents resulting in increased revenue for 114 hotels in 3 major markets
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Rated in the 3 top tiers by management, in performance, sales, customer service per period for duration
- Independently fielded reservation requests, changes, and cancellations for 150+ daily inquiries by phone
Education
Bachelor of Science - Hospitality Administration And Management
Kent State University
Kent, OH12.2024
Associate's Degree, Meeting & Event Management -
Montgomery College
01.2014
Associate of Applied Science - Meeting And Event Planning
Cuyahoga Community College
Cleveland, OH01.2010
Associate of Applied Science - Restaurant And Culinary Management
Cuyahoga Community College
01.2010
Skills
- Event Management
- Pharma Events
- CRM Tracking
- Vendor and contract negotiations
- Event Budgeting
- Customer Engagement
- Catering Sales
- Customer Service
- Videoconferencing Organization
- Logistics Management
- Microsoft Office
- Registration management
- Workflow Management
- Payment Approval
- Talent Recruitment
- Vendor Relationship Management
- Contract Negotiation
- Expense Control
- Cross-functional teams leadership
- Virtual Meeting Management
- Cloud-Based Document Coordination
- Health and safety service regulations
- Project Management
- Time Management
- On-site Execution
- Resource Allocation
Certification
- ServSafe
- ServSafe Alcohol
- TIPS Certification
- Marriott Wedding Planning Certificate
- Marriott Rewarding Events Training
- COMPASS TRAINING
- Green Meetings
- Catering Sales Unplugged
- AHMA Dining Room Certification
- AHMA Leadership, Management &Supervision
- NRAEF Human Resources: Management & Supervision
Timeline
Program Manager
BCD Meetings & Events
04.2023 - Current
Oracle Implementation, Configuration, and Training Specialist
ENG Infotech/ Hospitality
11.2021 - 04.2023
Event Management Training Specialist
ENG Infotech Corp.
01.2020 - 01.2022
Front Office Operations Manager
Residence Inn by Marriott Cleveland University Circle/Medical Center
04.2019 - 01.2020
Midwest Regional Sales Manager
Buca di Beppo
08.2018 - 04.2019
Senior Catering Sales Manager
Delaware North
07.2017 - 08.2018
Conference Planning Manager
Aramark
02.2016 - 05.2017
Senior Event Coordinator
Marriott International
05.2014 - 02.2016
Administrative Assistant
Marriott International
05.2010 - 05.2014
Bachelor of Science - Hospitality Administration And Management
Kent State University
Associate's Degree, Meeting & Event Management -
Montgomery College
Associate of Applied Science - Meeting And Event Planning
Cuyahoga Community College
Associate of Applied Science - Restaurant And Culinary Management
Cuyahoga Community College