Overview
Work History
Education
Skills
Certification
Timeline
Aleida Gutierrez

Aleida Gutierrez

Zapata,TX

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Aptude
01.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

PHARMACY TECHNICIAN

Daniels pharmacy
09.2019 - 04.2022
  • Complied with state regulations to maintain safe, clean pharmacy
  • Stocked and replenished shelves to remove out-of-date items from inventory
  • Selected drug and quantity, delivering items to pharmacist for review and dispensing
  • Trained other pharmacy technicians, abiding by state regulations for training and licensure
  • Reported prescription errors to pharmacist on duty
  • Organized medications for dispensing by profiling prescriptions and calculating quantities
  • Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists
  • Compounded intravenous medications using sterile techniques
  • Input patient and prescription information to produce product labels and assist in prescription filling process
  • Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction
  • Processed claims for third-party prescription services
  • Inspected pharmacy equipment and notified management of repair needs
  • Monitored inventory levels and maintained shelves, stocking with adequate supplies
  • Calculated prices for prescriptions or non-prescription drugs to process payment on POS system
  • Followed standard operating procedures for maintaining accurate and readily retrievable accountability records
  • Handled doctor calls and medication deliveries in facilitation of prescription orders
  • Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions
  • Operated cash registered to accept payment from customers
  • Entered inventory data into computer
  • Counted stock of medications, chemicals or supplies
  • Mixed pharmaceutical preparations, accorded to written prescriptions
  • Established and maintained patient profiles
  • Maintained proper storage and security conditions for drugs
  • Answered pharmacy telephones to respond to questions or requests
  • Received written prescription and refilled requests and verified that information is complete and accurate
  • Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information

Education

High School Diploma - Completed coursework towards High School Diploma

ZAPATA HIGH SCHOOL, Zapata, TX
05.1989

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Certification

317706

Timeline

Customer Service Representative - Aptude
01.2023 - 02.2024
PHARMACY TECHNICIAN - Daniels pharmacy
09.2019 - 04.2022
ZAPATA HIGH SCHOOL - High School Diploma, Completed coursework towards High School Diploma

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Aleida Gutierrez