Aleida Gutierrez
Zapata,TX
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aptude
01.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
PHARMACY TECHNICIAN
Daniels pharmacy
09.2019 - 04.2022
- Complied with state regulations to maintain safe, clean pharmacy
- Stocked and replenished shelves to remove out-of-date items from inventory
- Selected drug and quantity, delivering items to pharmacist for review and dispensing
- Trained other pharmacy technicians, abiding by state regulations for training and licensure
- Reported prescription errors to pharmacist on duty
- Organized medications for dispensing by profiling prescriptions and calculating quantities
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists
- Compounded intravenous medications using sterile techniques
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction
- Processed claims for third-party prescription services
- Inspected pharmacy equipment and notified management of repair needs
- Monitored inventory levels and maintained shelves, stocking with adequate supplies
- Calculated prices for prescriptions or non-prescription drugs to process payment on POS system
- Followed standard operating procedures for maintaining accurate and readily retrievable accountability records
- Handled doctor calls and medication deliveries in facilitation of prescription orders
- Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions
- Operated cash registered to accept payment from customers
- Entered inventory data into computer
- Counted stock of medications, chemicals or supplies
- Mixed pharmaceutical preparations, accorded to written prescriptions
- Established and maintained patient profiles
- Maintained proper storage and security conditions for drugs
- Answered pharmacy telephones to respond to questions or requests
- Received written prescription and refilled requests and verified that information is complete and accurate
- Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information
Education
High School Diploma - Completed coursework towards High School Diploma
05.1989
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
317706
Timeline
Customer Service Representative - Aptude
01.2023 - 02.2024
PHARMACY TECHNICIAN - Daniels pharmacy
09.2019 - 04.2022
ZAPATA HIGH SCHOOL - High School Diploma, Completed coursework towards High School Diploma
Similar Profiles
NOR EZWAN ARIFFINNOR EZWAN ARIFFIN
Wireless Deployment Engineer (Contract) at AptudeWireless Deployment Engineer (Contract) at Aptude
KRISHNA CHAITANYAKRISHNA CHAITANYA
Technical Lead at Aptude Software Solutions India Pvt LtdTechnical Lead at Aptude Software Solutions India Pvt Ltd
Srinivasa K KSrinivasa K K
Transformation Front End Developer at Chubb Insurance (Under payroll company Aptude Technologies)Transformation Front End Developer at Chubb Insurance (Under payroll company Aptude Technologies)
Jessica DavilaJessica Davila
Restaurant Manager at Casa Garcia's Mexican RestaurantRestaurant Manager at Casa Garcia's Mexican Restaurant
Jimena ChapaJimena Chapa
Cashier Team Lead at Dollar GeneralCashier Team Lead at Dollar General