Aleida Gutierrez
Zapata,TX
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aptude
01.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
PHARMACY TECHNICIAN
Daniels pharmacy
09.2019 - 04.2022
- Complied with state regulations to maintain safe, clean pharmacy
- Stocked and replenished shelves to remove out-of-date items from inventory
- Selected drug and quantity, delivering items to pharmacist for review and dispensing
- Trained other pharmacy technicians, abiding by state regulations for training and licensure
- Reported prescription errors to pharmacist on duty
- Organized medications for dispensing by profiling prescriptions and calculating quantities
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists
- Compounded intravenous medications using sterile techniques
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction
- Processed claims for third-party prescription services
- Inspected pharmacy equipment and notified management of repair needs
- Monitored inventory levels and maintained shelves, stocking with adequate supplies
- Calculated prices for prescriptions or non-prescription drugs to process payment on POS system
- Followed standard operating procedures for maintaining accurate and readily retrievable accountability records
- Handled doctor calls and medication deliveries in facilitation of prescription orders
- Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions
- Operated cash registered to accept payment from customers
- Entered inventory data into computer
- Counted stock of medications, chemicals or supplies
- Mixed pharmaceutical preparations, accorded to written prescriptions
- Established and maintained patient profiles
- Maintained proper storage and security conditions for drugs
- Answered pharmacy telephones to respond to questions or requests
- Received written prescription and refilled requests and verified that information is complete and accurate
- Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information
Education
High School Diploma - Completed coursework towards High School Diploma
05.1989
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
317706
Timeline
Customer Service Representative - Aptude
01.2023 - 02.2024
PHARMACY TECHNICIAN - Daniels pharmacy
09.2019 - 04.2022
ZAPATA HIGH SCHOOL - High School Diploma, Completed coursework towards High School Diploma