Aleida Taddei-Elwell
Fredericksburg
Summary
Results-driven professional with a strong background in customer service management. Known for enhancing guest interactions and driving brand visibility through innovative events and partnerships. Ready to leverage expertise in wine education and customer engagement to elevate tasting room experiences.
Overview
15
15
years of professional experience
Work History
Tatsing Room Manager
Six Twists Sparkling LLC
Fredericksburg TX
08.2023 - Current
- Managed daily operations of tasting room, ensuring excellent customer experiences and smooth service flow.
- Trained and mentored staff on wine knowledge and customer engagement techniques.
- Developed and implemented promotional events to enhance brand visibility and customer interaction.
- Oversaw inventory management, ensuring optimal stock levels and product availability for tastings.
- Analyzed customer feedback to refine service offerings and improve guest satisfaction scores.
- Collaborated with marketing team to create engaging content for social media platforms promoting events.
- Established partnerships with local businesses to drive cross-promotional opportunities within the community.
- Managed daily tasting room operations, ensuring a clean, organized, and welcoming environment for guests.
- Implemented training programs focusing on product knowledge, enhancing staff confidence in customer interactions.
- Enhanced customer experience by providing personalized wine tastings and educating visitors on wine profiles and pairings.
- Developed strong relationships with customers, resulting in repeat visits and positive word-of-mouth referrals.
- Conducted regular staff meetings to review performance metrics, discuss areas for improvement, and share best practices.
- Contributed to increased brand awareness by actively engaging with visitors about the winery''s history, production process, vineyards, and awards received.
- Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
- Collaborated with winemakers to develop unique tasting experiences that showcased the winery''s signature offerings while appealing to a wide range of visitor preferences.
- Established a professional atmosphere that encouraged team collaboration while fostering individual growth among staff members.
- Achieved consistent high ratings on customer satisfaction surveys by focusing on exceptional service quality.
- Provided excellent customer service with prompt attention to inquiries or concerns from both in-person guests and online correspondences.
- Maintained updated knowledge of industry trends by attending trade shows, conferences, workshops or seminars as needed.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Account Examiner IV
Texas State Comptroller Of Public Accounts
Austin, TX
11.2011 - Current
- Conducted thorough audits to ensure compliance with state regulations and policies.
- Analyzed financial records to identify discrepancies and recommend corrective actions.
- Developed comprehensive reports on findings to support decision-making processes.
- Mentored junior examiners in audit methodologies and best practices for efficiency.
- Implemented process improvements that reduced review times and improved outcomes of audits.
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
- Ensured compliance with relevant laws, policies, and procedures throughout the examination process.
- Reduced processing time by implementing streamlined workflows for more efficient application reviews.
- Streamlined examination processes for increased efficiency and consistency in decision making
Tasting Room Manager
Ab Astris Winery LLC
Stonewall, TX
09.2021 - 08.2023
- Managed daily operations of tasting room, ensuring exceptional customer service and experience.
- Trained and mentored staff on wine education and tasting techniques to enhance guest interactions.
- Developed and implemented promotional events, increasing customer engagement and brand awareness.
- Oversaw inventory management, ensuring optimal stock levels of wines and merchandise for sales efficiency.
- Taught proper tasting techniques to both restaurant employees and interested members of public.
- Established partnerships with local businesses for cross-promotions, driving increased foot traffic to the winery.
- Collaborated with winemaking team to align tasting experiences with seasonal releases and product launches.
- Communicated regularly with upper management regarding tasting room performance, customer feedback, and opportunities for improvement.
- Evaluated sales data to identify trends, opportunities for growth, and areas requiring improvement in the tasting room product mix or pricing strategies.
- Assisted in the development of marketing materials for promotional events, tastings, and seasonal offerings.
- Collaborated with winery team to plan and execute successful special events and promotions.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed daily tasting room operations, ensuring a clean, organized, and welcoming environment for guests.
- Enhanced customer experience by providing personalized wine tastings and educating visitors on wine profiles and pairings.
- Developed strong relationships with customers, resulting in repeat visits and positive word-of-mouth referrals.
- Conducted regular staff meetings to review performance metrics, discuss areas for improvement, and share best practices.
- Contributed to increased brand awareness by actively engaging with visitors about the winery''s history, production process, vineyards, and awards received.
- Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
- Collaborated with winemakers to develop unique tasting experiences that showcased the winery''s signature offerings while appealing to a wide range of visitor preferences.
- Provided excellent customer service with prompt attention to inquiries or concerns from both in-person guests and online correspondences.
- Interacted well with customers to build connections and nurture relationships.
Tasting Room Manager
Adega Vinho LLC
Stonewall TX
02.2020 - 09.2021
- Analyzed customer feedback to refine service offerings, enhancing overall guest satisfaction rates.
- Streamlined operational processes, reducing wait times during peak hours while maintaining service quality.
- Created pricing structure for each wine, both by glass and by bottle.
- Managed cash handling procedures effectively to ensure accurate accounting of daily revenue.
- Ensured compliance with all applicable local, state, and federal regulations related to alcohol consumption and sales.
- Increased tasting room sales through effective upselling techniques and promoting wine club memberships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Achieved consistent high ratings on customer satisfaction surveys by focusing on exceptional service quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and mentored staff on wine education and tasting techniques to enhance guest interactions.
- Developed and implemented promotional events, increasing customer engagement and brand awareness.
- Taught proper tasting techniques to both restaurant employees and interested members of public.
- Established partnerships with local businesses for cross-promotions, driving increased foot traffic to the winery.
- Collaborated with winemaking team to align tasting experiences with seasonal releases and product launches.
- Collaborated with winery team to plan and execute successful special events and promotions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Enhanced customer experience by providing personalized wine tastings and educating visitors on wine profiles and pairings.
- Contributed to increased brand awareness by actively engaging with visitors about the winery''s history, production process, vineyards, and awards received.
- Collaborated with winemakers to develop unique tasting experiences that showcased the winery''s signature offerings while appealing to a wide range of visitor preferences.
- Interacted well with customers to build connections and nurture relationships.
Education
WSET 2 And 3 - Winemaking Techniques, Wine Around The World
Napa Wine Academy
Napa Valley, USA03-2026
Bachelor of Arts - Interior Design
CEDIM
Monterrey, NL Mexico05-1988
Champagne Advanced Specialist - All About Champagne
Comite Champagne
France11-2025
Wines of Georgia - History of Wine
Napa Valley Wine Academy
Napa, CA05-2025
Champagne MOOC - History of Champagne
Napa Valley Wine Academy
Napa, CA12-2024
Advanced Sommelier - Wine History And Service
International Sommelier Guild
Diverse Locations04-2022
Master of Arts - Visual Merchandising And Marketing
CEDIM
Monterrey, NL Mexico05-1989
Skills
- Food pairing recommendations
- Guest relations
- Product presentation
- Scheduling coordination
- POS system operation
- Compliance monitoring
- Menu development
- Brand promotion
- Wine club management
- Wine history
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Customer service management
- Effective leader
- Customer relations
- Relationship building
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Tatsing Room Manager
Six Twists Sparkling LLC
08.2023 - Current
Tasting Room Manager
Ab Astris Winery LLC
09.2021 - 08.2023
Tasting Room Manager
Adega Vinho LLC
02.2020 - 09.2021
Account Examiner IV
Texas State Comptroller Of Public Accounts
11.2011 - Current
WSET 2 And 3 - Winemaking Techniques, Wine Around The World
Napa Wine Academy
Bachelor of Arts - Interior Design
CEDIM
Champagne Advanced Specialist - All About Champagne
Comite Champagne
Wines of Georgia - History of Wine
Napa Valley Wine Academy
Champagne MOOC - History of Champagne
Napa Valley Wine Academy
Advanced Sommelier - Wine History And Service
International Sommelier Guild
Master of Arts - Visual Merchandising And Marketing
CEDIM