Aleidyes Arias Vera
Hamilton,OH
Summary
Significantly mastered bilingual communication and customer service skills at Primary Health Solutions, enhancing patient satisfaction and loyalty. Expert in problem anticipation and resolution, improving service delivery. Work great in fast-paced environments, driving positive outcomes. Demonstrated leadership in team coordination, contributing to a positive work environment and operational efficiency.
Overview
10
10
years of professional experience
Work History
Waitress
El Caporal Mexican Restaurant
01.2016 - 05.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Helped hostess assist with seating customers and checking customers out.
Guest Service Associate
Target
10.2021 - 01.2023
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Handled calls promptly and with courteous professionalism.
- Processed orders, service requests and applied information to customers.
Patient Services Representative
Primary Health Solutions
02.2023 - 01.2024
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Enhanced communication between patients , healthcare providers and management physically and through phone calls to meet patients needs.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Supported clinic managers in implementing new policies or procedures for improved patient care delivery.
- Ensured timely processing of documents by prioritizing tasks based on deadlines.
- Maintained confidential records securely, adhering to company policies and legal requirements.
Patient Services Representative
Primary Health Solutions
09.2024 - Current
- Coordinated appointment scheduling, optimizing provider availability and enhancing patient flow.
- Assisted patients in navigating insurance benefits, improving overall service satisfaction and understanding of coverage options.
- Maintained medical records with precision, ensuring confidentiality and adherence to HIPAA regulations.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Facilitated communication between clients and service providers to ensure accurate understanding.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Help train new staff on operational procedures and customer service standards to meet company standards.
- Answer incoming calls, emails, schedule appointments and file paperwork.
Education
Marketing -
University of Cincinnati Blue Ash College
Cincinnati, OH08.2019
Lakota East High School
Liberty Township 05.2017
Skills
- Guest Service and Assistance
- Customer Service
- Verbal and Written Communication
- Product Sales
- Problem Anticipation and Resolution
- Team Leadership and Coordination
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Services Representative
Primary Health Solutions
09.2024 - Current
Patient Services Representative
Primary Health Solutions
02.2023 - 01.2024
Guest Service Associate
Target
10.2021 - 01.2023
Waitress
El Caporal Mexican Restaurant
01.2016 - 05.2021
Marketing -
University of Cincinnati Blue Ash College
Lakota East High School
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