Aleigha Morgan
Walmart
Macomb,IL
2027
Years of experience
Dynamic sales professional with extensive experience at Walmart, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective problem-solving and relationship building. Skilled in inventory control and cash register operation, consistently achieving sales goals while fostering a positive shopping environment.
Work History
Team Lead OGP
- Supervised daily store operations to ensure compliance with company policies and safety standards.
- Developed and implemented training programs for new team members to enhance performance and productivity.
- Analyzed inventory levels and coordinated restocking processes to maintain optimal product availability.
- Facilitated team meetings to discuss objectives, challenges, and strategies for improving customer service.
- Streamlined workflow processes by identifying inefficiencies and recommending actionable solutions.
- Monitored employee performance and provided constructive feedback to assist in professional development.
- Collaborated with management on promotional strategies to increase sales and improve customer engagement.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Support Manager
- Led team in resolving customer issues to enhance satisfaction and retention.
- Held daily meeting to improve customer needs for satisfaction and to keep team members up to date on company changes and expectations.
- Monitored all the associates to ensure tasks were being met on time and in the correct manner.
- Monitored cash registers, customer service desk and cashier office when needed.
- Assisted Asset Protection with stops when needed.
- Developed training materials for staff onboarding to ensure consistent service delivery.
- Implemented process improvements that streamlined support workflows and reduced response times.
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Coordinated cross-functional collaboration with departments to efficiently address operational challenges.
- Mentored junior team members, fostering skill development and team cohesion.
- Monitored support metrics to drive performance evaluations and enhance service quality.
- Established best practices for managing escalated customer inquiries effectively.
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Enhanced team morale with regular recognition programs, acknowledging outstanding contributions to team success.
- Fostered positive team culture, encouraging open communication and collaboration among team members.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Grocery Clerk
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of store shelves and displays for optimal product visibility.
- Operated cash register, processed transactions accurately, and managed customer payments efficiently.
- Stocked inventory and monitored product expiration dates to ensure quality standards.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Implemented effective restocking strategies to minimize disruptions during peak hours.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
- Removed trash, swept, and mopped floors for professional appearance.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Retrieved items for customers and verified prices.
- Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
- Operated cash register to accurately process and record customer payments.
- Conducted daily cleaning tasks to maintain hygienic shopping environment.
- Provided feedback to management on customer needs and inventory issues, contributing to store improvement.
- Assisted customers in finding desired items quickly, enhancing shopping experience and customer loyalty.
Sales Associate
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained clean and organized sales floor to promote efficient customer navigation.
- Collaborated with team members to achieve daily sales goals and maintain stock levels.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Stocked merchandise on shelves according to company guidelines for presentation and accessibility.
- Participated in training sessions to improve product knowledge and service skills.
- Monitored inventory levels, reporting discrepancies to management for timely restocking decisions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Science - Liberal Arts And Sciences
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Relationship building
Outgoing personality
Flexible schedule
Money handling
Cash register operation
Stocking and receiving
Client service
Conflict resolution
Store opening and closing
Sales expertise
Product sales
Customer needs assessment
Sales strategies
Professional demeanor
Adapt to diverse groups
Strategic planning
Inventory tracking
Sales development
Building rapport
Inventory control
Policy and procedure adherence
Negotiation tactics
Friendly and outgoing
Verbal and written communication
Customer engagement
Task prioritization
Merchandising
Hospitality and accommodation
Excellent communication skills
Goal tracking
Contact follow-up
Positive and professional
Calm demeanor
Timeline
Spoon River Community College
Associate of Science from Liberal Arts And Sciences
Read More
Team Lead OGP
Walmart
2019 - 2021Read More
Support Manager
Walmart
2015 - 2019Read More
Grocery Clerk
Ludlums
2007 - 2012Read More
Sales Associate
Walmart
2021 - 08.2026Read More