Aleisa Fairfield
237 Snapper Trail ,GA
Summary
Dynamic customer service professional with extensive experience at BGJWSC, excelling in active listening and critical thinking. Proven track record of enhancing customer satisfaction through effective issue resolution and follow-up. Skilled in data entry and maintaining accurate documentation, fostering loyalty and positive relationships in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
BGJWSC
Brunswick
05.2024 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Handled customer complaints, ensuring timely resolution while maintaining professionalism and empathy.
- Processed service requests, enhancing response times and customer satisfaction.
- Collaborated with team members to streamline communication processes, improving overall service delivery.
- Trained new staff on operational procedures and customer service protocols to ensure consistent support quality.
- Developed knowledge of product offerings to provide informed recommendations and enhance customer experience.
- Conducted follow-up calls to ensure customer satisfaction, fostering positive relationships and loyalty.
- Maintained detailed records of customer interactions, contributing to data accuracy for future reference and analysis.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Store Manager
Lucy and Drew Consignment
Brunswick, GA
01.2023 - 01.2024
- Led daily store operations, ensuring efficient workflow and optimal customer service.
- Managed inventory control processes to maintain stock levels and minimize shrinkage.
- Trained and mentored staff on sales techniques and customer engagement strategies.
- Developed visual merchandising displays to enhance product presentation and attract customers.
- Managed inventory control, cash control, and store opening and closing procedures.
Server
Brunswick Country Club
Brunswick, GA
11.2022 - 02.2023
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Assisted in menu explanations, enhancing guest knowledge and satisfaction with offerings.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
Server
Harris’s Steakhouse
Brunswick, GA
05.2021 - 10.2022
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed cash register operations, including processing payments and handling transactions accurately.
- Maintained cleanliness and organization of dining area for optimal guest enjoyment.
Education
High School Diploma -
Glynn Academy
Brunswick, GA05.2017
Skills
Customer service
Active listening
Critical thinking
Data entry
Professional telephone demeanor
Microsoft outlook
Follow-up skills
Documentation
Timeline
Customer Service Representative
BGJWSC
05.2024 - Current
Store Manager
Lucy and Drew Consignment
01.2023 - 01.2024
Server
Brunswick Country Club
11.2022 - 02.2023
Server
Harris’s Steakhouse
05.2021 - 10.2022
High School Diploma -
Glynn Academy