Aleise Settles
Portland,OR
Summary
Motivated student with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
6
6
years of professional experience
Work History
Phone Specialist
Verizon/T-Mobile
11.2021 - Current
- Exceeded expectations in delivering personalized solutions tailored to each client''s unique needs.
- Maintained accurate records of customer interactions within the CRM system, ensuring seamless follow-ups when required.
- Handled escalated calls calmly and professionally, resulting in satisfactory resolutions for both parties involved.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
Volunteer
The Catholic Outreach
02.2018 - 07.2023
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Assisted clients with obtaining housing, employment and support resources.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Science - Social Sciences
Portland State University
Portland, OR06.2025
Skills
- Outstanding listener and communicator who effectively conveys information verbally and in writing
- Thinks critically to solve problems
- Goal-oriented and results-driven
Timeline
Phone Specialist
Verizon/T-Mobile
11.2021 - Current
Volunteer
The Catholic Outreach
02.2018 - 07.2023
Bachelor of Science - Social Sciences
Portland State University