Christina Shifflett
Summary
Highly motivated, resourceful, task-oriented self-starter offering diverse experience. Effective communicator and team player with proven abilities in developing positive relationships with families and coworkers. Possess the skills required to assist organizations in achieving missions. Demonstrated success and resourcefulness in project and operation management. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
Work History
Family Room and Operations Coordinator
Ronald McDonald House Charities of Greater Delaware
06.2023 - 07.2024
- Delivered compassionate services at the Ronald McDonald House and Family Rooms
- Provided support to caregivers/families – promoting a warm, friendly and inclusive atmosphere
- Facilitated communal living for families in high stress at the House.
House Manager
Ronald McDonald House Charities of Greater Delaware
03.2022 - 06.2023
- Managed guest relations and ensured compliance with RMHCGDE and hospital policies/procedures
- Ensured daily operations ran smoothly including attention to maintenance/housekeeping needs
- Expanded Lunches with Love program as Lead Coordinator
- Expanded and improved food options to include Family Care Food Kits
- Expanded Hospitality Cart program in the Center for Women's and Children's Center at CCH
- Fostered relationships with hospital partners aimed at serving more families better
- Oversaw Family Room Assistants to include consistent communication/scheduling/onboarding
- Managed inventory-ordering-supply delivery to the Family Rooms to ensure a well-stocked kitchenette
- Collected and maintained statistical data and impact information and prepared reports for RMHCGDE committees (Operations, Marketing, Family Experience, Board of Directors)
- Implemented use of Guest database (Family Registry) in both hospital Family Rooms and for Sleep Room guest registration.
Resident Manager
Ronald McDonald House Charities of Greater Delaware
03.2020 - 03.2022
- Managed guest relations and ensured compliance with RMHCGDE and hospital policies/procedures
- Ensured daily operations ran smoothly including attention to maintenance/housekeeping needs
- Expanded Lunches with Love program as Lead Coordinator
- Expanded and improved food options to include Family Care Food Kits
- Expanded Hospitality Cart program in the Center for Women's and Children's Center at CCH
- Fostered relationships with hospital partners aimed at serving more families better
- Oversaw Family Room Assistants to include consistent communication/scheduling/onboarding
- Managed inventory-ordering-supply delivery to the Family Rooms to ensure a well-stocked kitchenette
- Collected and maintained statistical data and impact information and prepared reports for RMHCGDE committees (Operations, Marketing, Family Experience, Board of Directors)
- Implemented use of Guest database (Family Registry) in both hospital Family Rooms and for Sleep Room guest registration.
Relief Manager
Ronald McDonald House Charities of Greater Delaware
10.2019 - 03.2020
- Managed guest relations and ensured compliance with RMHCGDE and hospital policies/procedures
- Ensured daily operations ran smoothly including attention to maintenance/housekeeping needs
- Expanded Lunches with Love program as Lead Coordinator
- Expanded and improved food options to include Family Care Food Kits
- Expanded Hospitality Cart program in the Center for Women's and Children's Center at CCH
- Fostered relationships with hospital partners aimed at serving more families better
- Oversaw Family Room Assistants to include consistent communication/scheduling/onboarding
- Managed inventory-ordering-supply delivery to the Family Rooms to ensure a well-stocked kitchenette
- Collected and maintained statistical data and impact information and prepared reports for RMHCGDE committees (Operations, Marketing, Family Experience, Board of Directors)
- Implemented use of Guest database (Family Registry) in both hospital Family Rooms and for Sleep Room guest registration.
Camp/Family Coordinator
Camp Holiday Trails
04.2004 - 03.2019
- Foster relationships with medical partners aimed at recruiting campers, medical staff and camp counselors
- Design, customize and administer daily use of UltraCamp web-based database used to organize camper applications and medical information for camp
- Manage facility rentals including booking, contracts, invoices, tours
- Case manage family's interactions with camp including deciding if camp is appropriate, application assistance, transportation planning, fees
- Act as staff lead in accreditation with American Camp Association
- Act as Associate Visitor for the American Camp Association
- Assisted in Development efforts – mailings, events, database management
- Managed office
- Served as staff support for Board of Directors.
Child Life Therapist
Nurses N' Kids
06.2000 - 11.2001
- Supervised team of Child Life Teachers
- Facilitated treatments or taught child about treatments
- Wrote/compiled/edited/distributed monthly newsletters
- Provided educational opportunities for parents and staff
- Participated in interdisciplinary rounds.
Lead Teacher/Administrative Team Member
Free Union Country School
10.1989 - 06.2000
- Created and implemented curriculum for social and emotional development
- Guided children toward social competence
- Facilitated environment that encouraged children to be creative thinkers and active explorers
- Created and implemented curriculum for science, social studies, language arts, math and physical development
- Developed and incorporated behavior programs
- Served as mentor teacher
- Provided resource support for teachers
- Compiled monthly school-wide newsletter
- Coordinated lecture series for parent education
- Assisted in planning school-wide events
- Wrote/compiled teacher orientation manual
- Served as liaison between office and faculty and Board of Trustees.
Education
Bachelor of Science in Young Exceptional Children, Special Emphasis on Hospitalized Children -
University of Delaware
05.1988
Skills
- Program Development
- Administrative Proficiencies & Office Management
- Community Outreach
- Relationship Development
- Case Management
- Project Management
- Computer Proficiencies
- Outstanding listener and communicator who effectively conveys information verbally and in writing
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple projects
- Excellent facilitator of team collaboration
- Proven relationship-builder with unsurpassed interpersonal skills
- Exceptionally organized
- Demonstrated talent for identifying, scrutinizing, improving and streamlining complex work processes through analytical thinking
- Understanding of the infrastructure needed to succeed in meeting an organization's mission
- Supply Ordering
- Process Implementation
- Organizational Skills
- Time Management
- Problem-solving abilities
- Continuous Improvement
- Employee Scheduling
- Interpersonal Communication
Summaryofqualifications
- Ronald McDonald House Charities of Greater Delaware, Family Room and Operations Coordinator, 06/2023, 07/2024
- Ronald McDonald House Charities of Greater Delaware, House Manager, 03/2022, 06/2023
- Ronald McDonald House Charities of Greater Delaware, Resident Manager, 03/2020, 03/2022
- Ronald McDonald House Charities of Greater Delaware, Relief Manager, 10/2019, 03/2020
Professional Development
- Program-Operations Team
- Program Director Search Committee
- Development Director Search Committee
- Associate Visitor for American Camp Association training
- Accreditation Standards training
- Camp program development trainings
- Character development trainings
Professionalreferences
- Meg Phillips, 434-960-7453, meghann.j.phillips@gmail.com
- McKenzie Markham, 434-960-1377, mckenzie.grace.haislip@gmail.com
- Ana Baggiano, 434-964-7044, abaggiano@gmail.com
References
- Stephen Rogers, 214-500-1788, s.rogers422@gmail.com
- Dee Whalen, 302-530-8017, dwhalen4@gmail.com
- Caitlin Farley, 301-466-8089, farley.caitlin@gmail.com
- Tina Foster, 434-270-9778, countrytmf@gmail.com
Timeline
Family Room and Operations Coordinator
Ronald McDonald House Charities of Greater Delaware
06.2023 - 07.2024
House Manager
Ronald McDonald House Charities of Greater Delaware
03.2022 - 06.2023
Resident Manager
Ronald McDonald House Charities of Greater Delaware
03.2020 - 03.2022
Relief Manager
Ronald McDonald House Charities of Greater Delaware
10.2019 - 03.2020
Camp/Family Coordinator
Camp Holiday Trails
04.2004 - 03.2019
Child Life Therapist
Nurses N' Kids
06.2000 - 11.2001
Lead Teacher/Administrative Team Member
Free Union Country School
10.1989 - 06.2000
Bachelor of Science in Young Exceptional Children, Special Emphasis on Hospitalized Children -
University of Delaware
Similar Profiles
Michelle FigueroaMichelle Figueroa
Family Support Coordinator/Family Support Coordinator Lead at Ronald McDonald House Charities of Greater DelawareFamily Support Coordinator/Family Support Coordinator Lead at Ronald McDonald House Charities of Greater Delaware
Raina PatelRaina Patel
Volunteer at Ronald McDonald House Charities, IncVolunteer at Ronald McDonald House Charities, Inc
Yvette Guillont PerezYvette Guillont Perez
HR Manager at Ronald McDonald House Charities of Southern California (RMHCSC)HR Manager at Ronald McDonald House Charities of Southern California (RMHCSC)
Corinna QuilliamCorinna Quilliam
Operations Coordinator/Personal Assistant to HNW family at Start Smart Labs/Stata FamilyOperations Coordinator/Personal Assistant to HNW family at Start Smart Labs/Stata Family
James Brett EschJames Brett Esch
Plant Operations Supervisor / Control Room Supervisor / Mine Execution Project Coordinator at Rio Tinto / Kennecott Utah CopperPlant Operations Supervisor / Control Room Supervisor / Mine Execution Project Coordinator at Rio Tinto / Kennecott Utah Copper