Aleisha Bremenkamp
Brewster,KS
Summary
Relocating to the Denver, Colorado area and seeking an administrative role. Service-oriented professional with proven experience in administrative support, operations coordination, and customer service. Recognized for reliability, strong organizational skills, adaptability, and a strong work ethic.
Overview
14
14
years of professional experience
Work History
Service Administrator
American Implement
Goodland, KS
01.2020 - Current
- Managed service requests and ensured timely processing of customer inquiries.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Coordinated scheduling for equipment maintenance and repairs, enhancing operational efficiency.
- Updated customer service database with new information, address changes and contact details.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Collaborated with technicians to ensure accurate communication of customer needs and expectations.
- Monitored front areas so that questions could be promptly addressed.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Prepared vendor invoices and processed incoming payments.
Customer Service Representative
Goodland Regional Medical Center
Goodland, KS
02.2012 - 01.2020
- Managed appointment scheduling using healthcare software to improve patient flow and service efficiency.
- Trained new team members on customer service protocols.
- Educated patients on healthcare services and insurance processes to enhance understanding.
- Managed high-volume call traffic while maintaining professionalism and attention to detail during interactions.
- Ensured compliance with HIPAA regulations when handling sensitive patient information.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Associate of Applied Science - Cosmetology
Fort Hays Tech Northwest
Goodland, KS05-2012
Associate of Applied Science - Computer Graphics
Fort Hays Tech Northwest
Goodland05-2011
Skills
- Customer Service
- Administrative Support
- Data Entry
- Interpersonal Communication
- Payment Processing
- Microsoft Office
- Reliability
- Multitasking
- Team Management
Timeline
Service Administrator
American Implement
01.2020 - Current
Customer Service Representative
Goodland Regional Medical Center
02.2012 - 01.2020
Associate of Applied Science - Cosmetology
Fort Hays Tech Northwest
Associate of Applied Science - Computer Graphics
Fort Hays Tech Northwest