Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aleisha Brown Chambers

Springfield,MA

Summary

Dynamic Salon Manager with a proven track record at JCPenney, excelling in customer experience management and staff training. Enhanced client retention through strategic marketing and exceptional service, while fostering a collaborative team environment. Skilled in inventory management and dedicated to driving sales and upselling initiatives for sustained business growth.

Overview

15
15
years of professional experience

Work History

Salon Manager

JCPenney
03.2017 - 02.2021
  • Scheduled employees to maintain adequate coverage during business hours.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.

Salon Manager

Regis
07.2010 - 03.2017
  • Led daily salon operations, ensuring high-quality customer service and efficient workflow.
  • Managed inventory levels, coordinating with suppliers to maintain product availability.
  • Trained and mentored staff in technical skills and customer interaction best practices.
  • Implemented marketing strategies to enhance client engagement and retention.
  • Conducted performance evaluations, providing constructive feedback for team development.
  • Oversaw scheduling processes to optimize staffing and reduce client wait times.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.

Experience Manager

Ulta
02.2021 - Current
  • Led initiatives to enhance customer experience through tailored service strategies.
  • Implemented training programs to elevate team performance and product knowledge.
  • Mentored staff on best practices for managing customer interactions and resolving issues effectively.
  • Optimized inventory management systems to improve product availability and reduce discrepancies.
  • Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
  • Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
  • Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
  • Maintained thorough understanding of industry trends allowing early identification of potential opportunities or challenges.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Handled employee scheduling and coverage needs during business hours.
  • Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
  • Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
  • Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.

Education

High School Diploma - Cosmology

Putnam Vocational Technical Academy
Springfield, MA
06.2001

Skills

  • Customer experience management
  • Sales and upselling
  • Staff education and training
  • Service upselling

Timeline

Experience Manager

Ulta
02.2021 - Current

Salon Manager

JCPenney
03.2017 - 02.2021

Salon Manager

Regis
07.2010 - 03.2017

High School Diploma - Cosmology

Putnam Vocational Technical Academy

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