Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Barista Shift Lead
El Dorado Coffee Company
Renovo, NV
11.2023 - Current
Supervised and trained baristas to ensure adherence to company policies and procedures.
Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
Provided guidance to employees on proper safety protocols when handling food items or operating machinery.
Addressed and resolved customer concerns to maintain brand loyalty.
Front Desk Agent
Silver Legacy Hotel and Resort
Reno, NV
02.2022 - 10.2023
Assisted with check-in and check-out procedures for guests.
Processed payments accurately and efficiently.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Posted charges, updated accounts and issued bills to departing guests.
Input and confirmed reservations for guests.
Restaurant Hostess
El Jefes Cantina
Reno, NV
02.2021 - 02.2022
Greeted customers and escorted them to their tables.
Provided menus and answered questions about menu items and specials.
Managed reservations, waitlists, and special requests for large parties.
Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Medication Technician
The Chateau at Gardnerville
Carson City, NV
08.2019 - 12.2020
Assisted in the preparation and delivery of medications to patients.
Maintained accurate records of all medication administered to residents.
Monitored vital signs before administering medications.
Observed and reported any changes in patient condition or behavior associated with medications.
Ensured that all prescribed medications were taken as ordered by physician.
Verified expiration dates on all medications prior to dispensing them.
Responded promptly to requests for assistance from nurses and other staff members.
Complied with applicable laws governing drug distribution practices.
Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Personal Care Assistant
Accent Care Home Health
Sacramento, CA
06.2012 - 09.2014
Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
Provided companionship to elderly and disabled clients in their homes or other residential facilities.
Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
Accompanied clients to medical appointments and provided transportation services when necessary.
Prepared meals according to dietary requirements and assisted in feeding when needed.
Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
Assessed changes in condition or behavior of the client which may require further medical attention.
Provided ongoing compassionate patient care for each client.
Reported concerns to nurse supervisor to promote optimal care.
Education
Medical Assisting Certification - Medical Assisting
Institute of Technology, Citrus Heights
Citrus Heights, CA
01-2014
Skills
Barista Training
Shift Scheduling
POS System Operation
Menu development
Espresso machine operation
Work Planning and Prioritization
Bank Deposits
Safe Food Handling
Medication Management
Compassionate patient care
Case Management
Medication Administration
First-aid and CPR
Compassionate Care
Nutrition planning
Timeline
Barista Shift Lead
El Dorado Coffee Company
11.2023 - Current
Front Desk Agent
Silver Legacy Hotel and Resort
02.2022 - 10.2023
Restaurant Hostess
El Jefes Cantina
02.2021 - 02.2022
Medication Technician
The Chateau at Gardnerville
08.2019 - 12.2020
Personal Care Assistant
Accent Care Home Health
06.2012 - 09.2014
Medical Assisting Certification - Medical Assisting