Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Open To Work

Aleisha Nicholson

Hammond,LA

Summary

Results-driven Customer Service Representative with expertise in resolving complaints and managing records to boost efficiency and client retention. Strong collaborative skills enhance team performance while effective communication ensures high levels of customer satisfaction. Committed to delivering streamlined service and effective problem resolution.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Founder
Miami, Florida
10.2024 - Current
  • Assisted customers with inquiries and provided product information effectively.
  • Resolved customer complaints by identifying issues and offering appropriate solutions.
  • Maintained accurate records of customer interactions and transactions consistently.
  • Collaborated with team members to enhance service delivery and streamline processes.
  • Responded to customer inquiries, delivering accurate product and service information promptly.
  • Adapted to changing workloads while maintaining high-quality customer service standards.
  • Cultivated strong customer relationships to foster repeat business and loyalty.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Representative

Zantess Communication
Las Vegas, Nevada
02.2012 - 11.2017
  • Liaised with customers and retail buyers to expedite orders, ensuring timely fulfillment of customer demands.
  • Informed customers of potential service upgrades and account changes to enhance service experience and retention.
  • Led on- and off-site customer support teams across multiple time zones.
  • Addressed discrepancies for key accounts, resolving issues to prevent potential losses.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Oversaw warranty counseling process to manage expense controls.

Education

Associate of Arts -

Lakeland Community College
Willoughby, OH
05-2027

Dimploma - Certified Nursing Assistant

Grace And Faavor Training LLC
Amite, LA
06-2017

High School Diploma -

ST. Helena Central High
Greensburg, LA
05-1995

Skills

  • Customer service
  • Issue resolution
  • Customer consulting
  • In-store support
  • Effective communication
  • Team collaboration
  • Time management
  • Record management
  • Paperwork processing
  • Process optimization
  • Team development
  • Problem-solving

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart TimeContract WorkGig Work

Salary Range

$0/hr - $1000/hr

Timeline

Customer Service Representative

Founder
10.2024 - Current

Customer Service Representative

Zantess Communication
02.2012 - 11.2017

Associate of Arts -

Lakeland Community College

Dimploma - Certified Nursing Assistant

Grace And Faavor Training LLC

High School Diploma -

ST. Helena Central High
Aleisha Nicholson