Aleishia James
Orangeburg,SC
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Detail-oriented with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Lexington Medical Center
01.2022 - 01.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Student Radiology Technologist Internship
Prisma Health Baptist
09.2022 - 12.2022
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Operated equipment to produce quality images of specific body parts.
- Used radiation safety measures and protection devices to comply with government regulations and to maintain safety of patients and staff.
Customer Service Representative
Lowes Home Improvement
01.2020 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Radiology Student Internship
LMC Irmo Urgent Care
01.2022 - 04.2022
- Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients.
- Determined appropriate testing procedures and protocols relevant to patient conditions and needs.
- Kept work and patient areas clean, orderly and well-stocked to promote efficiency.
- Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies.
Education
Associate Degree in Radiology - Radiology
Southeastern College
Columbia02.2023
Skills
- Providing Information and Resources
- Insurance Information Collection
- Gathering Information From Patients
- Explaining Policy and Procedures
- Understanding Customer Needs
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Radiation Safety Protocols
- Equipment Positioning
- Calming Strategies
- Team Leadership
Certification
- First Aid/CPR Certified
Timeline
Student Radiology Technologist Internship
Prisma Health Baptist
09.2022 - 12.2022
Patient Access Representative
Lexington Medical Center
01.2022 - 01.2023
Radiology Student Internship
LMC Irmo Urgent Care
01.2022 - 04.2022
Customer Service Representative
Lowes Home Improvement
01.2020 - 08.2022
Associate Degree in Radiology - Radiology
Southeastern College