Lisa Huskins
Acworth,GA
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Wellstar Cobb Hospital
Austell , GA
02.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Followed document protocols to safeguard confidentiality of patient records.
Supervisor
Wellstar Cobb Hospital
Austell, GA
05.2018 - 02.2021
- Assisted on tray line and prepared trays according to prescribed diets and patron requests.
- Completed food and physical safety audits to verify health and well-being of staff members and patrons.
- Maintained food at proper operating temperatures, trained team in food safety and documented required temperatures.
- Established and monitored staff schedules, made [Timeframe] assignment sheets and monitored menus.
- Took initiative to solve problems and recommended improvements to hospital food service procedures and interdepartmental processes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Customer Service Associate
Cabelas
Acworth, GA
10.2018 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
School Nutrition Manager
Cherokee County BOE
Woodstock, GA
08.2012 - 11.2017
- Oversaw budgeting and procurement for school nutrition programs.
- Adhered to local, state and federal laws and regulations regarding school nutrition standards.
- Developed and implemented safety protocols for foodservice team members.
- Monitored and enforced quality standards for school food services.
- Processed applications for school meal assistance programs.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Enhanced business productivity by training [Number] team members and [Number] servers on best practices and protocols.12
- Enhanced business productivity by training 12 team members and 12 servers on best practices and protocols.
- Increased kitchen efficiency 95% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Enhanced sales by promoting food products and assisting with creative menu selections.
Education
Bachelor of Arts - Business Admistration
Strayer University Online
Online09.2024
High School Diploma -
Winfield High School
Winfield, KS05.1988
Skills
- Financial Procedures Adherence
- Caring and Empathetic
- Determination Rendering
- Patient Identification
- Demographics Information
- Customer Service
- Quality Assurance
- Diagnostic Codes
- Customer Satisfaction
- Database Search and Data Entry Skills
- Multitasking and Organization
- Documenting and Recording Information
- Gathering Information From Patients
- Patient Confidentiality and Data Security
- Calm and Effective Under Pressure
- Communicating to Patients and Families
- Explaining Policy and Procedures
- Insurance Company Knowledge
- Pre-Admission Requests
- Insurance Information Collection
- Team Leadership
- Quality Standards and Protocols
- Building Rapport and Credibility
- Verifying Eligibility
- Registration and Admissions
- Work Quality Evaluation
- Providing Information and Resources
- Patient Health Information Access
- Patient Contact
- Outbound Calling
- Verbal and Written Communication
- Insurance Form Processing
- Multi-Line Telephone Systems
- PCI (Payment Card Industry)
- Phone and Email Etiquette
- Time Management
- Office Supplies and Inventory
- Reliability and Dedication
- Reading Comprehension
- Professional Bedside Manner
- Financial Assistance Plans
- Punctual and Hardworking
- Insurance Authorizations
- Benefits Explanations
- EPIC EMR
- Informed Consent
- Patient Rights
- HCPCS Compliance
- Claims Handling and Coverage Verification
- Eligibility Requirements
Timeline
Patient Access Representative
Wellstar Cobb Hospital
02.2021 - Current
Customer Service Associate
Cabelas
10.2018 - 10.2019
Supervisor
Wellstar Cobb Hospital
05.2018 - 02.2021
School Nutrition Manager
Cherokee County BOE
08.2012 - 11.2017
Bachelor of Arts - Business Admistration
Strayer University Online
High School Diploma -
Winfield High School