Alejandra Almansa
Birmingham
Summary
Highly skilled and customer-focused professional with over 5 years of experience supporting restaurant operations and effective communication.
Experience in providing personalized advice, accurately managing high-volume monetary transactions, and quickly and energetically resolving customer inquiries.
Highly-motivated employee with desire to take on new challenges.
Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Sol y Luna Tapas y Tequila
Birmingham
05.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Developed positive relationships with regular customers through friendly conversation.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Participated in team meetings to discuss new menu items or changes in policy.
Bartender
Red lobster
Vestavia Hills
01.2024 - Current
- Assisted customers by providing recommendations based on preferences.
- Processed payments accurately and handled cash transactions with care.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Waitress
Ihop
Birmingham
09.2023 - 12.2023
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Trained new employees to perform duties.
Waitress
Casa fiesta Grill
08.2022 - 09.2023
waitress
Las Trojas Mexican restaurant
Birmingham
06.2021 - 07.2022
Hostess- Waitress
Dale´s southern grill
01.2020 - 06.2021
- Greeted and seated guests in a welcoming manner.
- Managed reservation systems to optimize seating arrangements.
- Communicated wait times and special requests to staff efficiently.
Cleaner
Mk Janitorial
01.2020 - 01.2021
- Sanitized frequented areas and equipment using approved supplies.
Education
High School Diploma -
Colegio Militar JQA
11.2019
International Business
UNAD - In Progress
Skills
- Microsoft Excel / Word
- Bilingual English/Spanish
- Excellent customer service
- Problem-solving with customers
- POS system operation
- Adaptability and flexibility
- Fast learner
Certification
- ServSafe food handler
Timeline
Waitress
Sol y Luna Tapas y Tequila
05.2025 - Current
Bartender
Red lobster
01.2024 - Current
Waitress
Ihop
09.2023 - 12.2023
Waitress
Casa fiesta Grill
08.2022 - 09.2023
waitress
Las Trojas Mexican restaurant
06.2021 - 07.2022
Hostess- Waitress
Dale´s southern grill
01.2020 - 06.2021
Cleaner
Mk Janitorial
01.2020 - 01.2021
High School Diploma -
Colegio Militar JQA
International Business
UNAD - In Progress