Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Alejandra Alvarez

San Antonio,TX

Summary

Trustworthy Head Bartender with supervision and managerial experience. Creative, spunky and energetic. Offers attentive service to each customer and expertly leads bartenders. Versed in free pouring, blending techniques and preparing drinks true to recipe. Computer literate, positive attitude and sound communication skills. But most importantly work well in a team setting to achieve daily goals and tasks.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Head Bartender/Shift Leader

Stella Public House
San Antonio, TX
10.2022 - Current
  • Assigned bartenders to specific tasks and duties throughout the shift.
  • Developed new cocktail recipes for the menu.
  • Ensured that all liquor laws were followed during service hours.
  • Trained new bartenders on proper techniques for mixing drinks and pouring beers.
  • Maintained a clean work area with appropriate safety standards according to health regulations.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.

Head Bartender

Southerleigh Fine Bood and Brewery
San Antonio, TX
02.2020 - 06.2023
  • Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.
  • Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Trained new employees on company policies, operational procedures, and customer service standards.

Head Bartender/Shift Lead/Expo Runner

Down On Grayson
San Antonio, TX
02.2018 - 02.2021
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Enforced store policies regarding returns, exchanges, refunds, discounts.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Fostered a team-oriented environment to increase morale and productivity.
  • Trained new employees on company policies, operational procedures, and customer service standards.

Education

Associate of Arts - Film/Photography

Northwest Vista College
San Antonio, TX
01-2017

Skills

  • Mixology
  • Problem-solving aptitude
  • Team Collaboration
  • Multilingual in [Spanish]
  • Hospitality service expertise
  • Wine and liquor knowledge
  • Craft cocktail preparation
  • Time Management

Certification

  • Wine certification 2022
  • CPR certification 2023
  • TABC Certification 2024
  • Food Handelers Certification 2024

Languages

Spanish
Native/ Bilingual

Timeline

Head Bartender/Shift Leader

Stella Public House
10.2022 - Current

Head Bartender

Southerleigh Fine Bood and Brewery
02.2020 - 06.2023

Head Bartender/Shift Lead/Expo Runner

Down On Grayson
02.2018 - 02.2021

Associate of Arts - Film/Photography

Northwest Vista College

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Alejandra Alvarez