Alejandra Antuna
Westminster,CO
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caregiver
Apollo Healthcare
05.2023 - Current
- Assist 2 per day with clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
American Furniture Warehouse
04.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer service representative, Sales Associate
Pandora Jewelry
10.2020 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
Assistant Manager
Coach
10.2019 - 10.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Nanny
Mothers helpers
03.2016 - 01.2019
- Watch kids, drive kids.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Administered basic first-aid and medication in emergency situations.
Education
No Degree - Phlebotomy
Front Range Community College
Westminster, CO05.2021
Certificate in Hospitality Management -
Travel Academy
09.2013
Certification in Phlebotomist - undefined
Emily Griffith Technical College
2013
High School Diploma -
Arvada High School
06.2012
Skills
- Venipuncture
- Patient Care
- HIPAA
- Medical Terminology
- Vital Signs
- Phone etiquette
- Bilingual
- Customer relations
- Communication skills
- Quality Control
- Staff Management
- Specimen Collection
Certification
Certified Phlebotomy Technician (CPT)
May 2021 to May 2023
Certification L7R5Z3C3
CPR Certification
First Aid Certification
September 2020 to September 2022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Caregiver
Apollo Healthcare
05.2023 - Current
Customer Service Representative
American Furniture Warehouse
04.2021 - Current
Customer service representative, Sales Associate
Pandora Jewelry
10.2020 - 05.2023
Assistant Manager
Coach
10.2019 - 10.2020
Nanny
Mothers helpers
03.2016 - 01.2019
No Degree - Phlebotomy
Front Range Community College
Certificate in Hospitality Management -
Travel Academy
Certification in Phlebotomist - undefined
Emily Griffith Technical College
High School Diploma -
Arvada High School
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