Alejandra Arias
Ventura,CA
Summary
Skilled Bartender Shift Manager with substantial background in hospitality management. Demonstrated skills in team leadership, inventory control, and customer service within fast-paced bar environments. Reputed for improving operational efficiency and boosting team morale. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
12
12
years of professional experience
Work History
Bartender/Shift Manager
Buffalo Wild Wings
Oxnard, CA
04.2014 - Current
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Assisted in resolving customer complaints promptly and professionally.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Poured wine, beer and cocktails for patrons.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Enforced health codes and safety regulations in compliance with state laws.
- Coached staff on strategies to enhance performance and improve customer relations.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Inspected dining and serving areas for cleanliness and proper setup.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Dental Receptionist
Western Dental
Ventura, CA
08.2019 - 02.2021
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Provided support with front office duties such as photocopying documents or scanning files.
- Arranged documents for insurance claims.
- Routed laboratory or diagnostic results to appropriate staff.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Collected payments from patients in accordance with established policies and procedures.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled and confirmed patient appointments and consultations.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Managed front desk operations including scheduling appointments, collecting payments.
Dental Assistant
Woodside dental
Ventua, CA
07.2013 - 02.2014
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Applied protective coating of fluoride to teeth during dental procedures.
- Explained dental services and payment plans to help patients make informed decisions.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Documented patient records during procedures and added notes taken to treatment chart.
- Educated patients on proper oral hygiene techniques and habits.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Education
High School Diploma -
Pacific High School
Ventura, CA06-2012
Skills
- Liquor restocking
- POS system operation
- Cleanliness standards
- Waste reduction
- Beverage making
- Strong multitasking
- Employee coaching
- Safe service compliance
- Staff management
- Outstanding customer service
Timeline
Dental Receptionist
Western Dental
08.2019 - 02.2021
Bartender/Shift Manager
Buffalo Wild Wings
04.2014 - Current
Dental Assistant
Woodside dental
07.2013 - 02.2014
High School Diploma -
Pacific High School