ALEJANDRA AUFSEESER
Houston
Summary
❃ Conscientious Customer Service Representative in the Solar Support Department with strong organizational skills ready to achieve company goals and offer critical thinking solutions.
❃ Highly organized professional with 5 years of experience as an English and Spanish Teacher in Mexico and USA teaching children and adults. Managed multiple groups, preformed general office duties and created custom lesson plans.
❃ Outgoing, polite and friendly communicator with experience as a bilingual receptionist, looking for a position to apply interpersonal and multitasking abilities in order to provide a professional and comfortable atmosphere to customers and colleagues.
Overview
9
9
years of professional experience
Work History
Solar Support Specialist- Bilingual
IGS Energy
01.2023 - Current
- Provided efficient answers to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Acknowledged customers complaints in order to provide reliable and accurate information about the company's service.
- Handled customer's complaints and rectified any discrepancies they had.
- Effectively communicated with EPC's agents in order to respond to customer's technical issues.
- Tracked customer's case status with the Solar Escalation department in order to offer updates and reliable information about it.
Spanish Teacher
Oak Forest Academy
09.2021 - 01.2023
- Spoke to students in a foreign language to challenge them understand non-native speaking environments.
- Explored and implemented innovative use of technology in language education.
- Explained concepts and assignments in both native and non-native languages.
- Successfully promoted student participation through promoting a safe classroom environment.
- Consistently provided professional and friendly classes to improve children's participation through the integration of role-playing exercises.
Front Desk Representative
Houston Marriott Westchase
11.2019 - 09.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions regarding their visit.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Answered multi-line phone system and greeted callers enthusiastically.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Helped human resources with English-Spanish interpretations when needed.
Receptionist
Amber Court Assisted Living
01.2019 - 10.2019
- In charge of providing accurate information about the facility to visitors and residents.
- Answered central telephone system and directed calls accordingly.
- Answered high-volume, multi-line telephone, directing callers to internal personnel and departments, routing to best-qualified department.
- Kept reception area clean and neat to give visitors positive first impression.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security guidelines.
- Always maintained a professional, polite and friendly attitude.
English Teacher
Colegio River
07.2015 - 06.2016
- Coordinated two classes of 22 students per classroom.
- Prepared and performed instructional activities that facilitated active learning experiences.
- Developed working schemes and lessons plans for each class.
- Actively participated in extracurricular activities such as learning clubs and student councils.
Education
No Degree - English-as-a-Second-Language Education
Borough of Manhattan Community College of The City University of New York
New York, NYNo Degree - Art History
Borough of Manhattan Community College of The City University of New York
New York, NYNo Degree - Learning Sciences
Long Island University
Greenvale, NY06.
Bachelor of Arts - World Languages With Emphasis in Translation
Autonomous University of State of Mexico
State Of Mexico, Mexico06.2015
Skills
- Correspondence management
- Registration processing
- Communication skills
- Teamwork skills
- Collaboration skills
- Planning skills
- Word processing
- Attention to detail skills
- Problem-solving skills
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Limited Working
Timeline
Solar Support Specialist- Bilingual
IGS Energy
01.2023 - Current
Spanish Teacher
Oak Forest Academy
09.2021 - 01.2023
Front Desk Representative
Houston Marriott Westchase
11.2019 - 09.2020
Receptionist
Amber Court Assisted Living
01.2019 - 10.2019
English Teacher
Colegio River
07.2015 - 06.2016
No Degree - English-as-a-Second-Language Education
Borough of Manhattan Community College of The City University of New York
No Degree - Art History
Borough of Manhattan Community College of The City University of New York
No Degree - Learning Sciences
Long Island University
Bachelor of Arts - World Languages With Emphasis in Translation
Autonomous University of State of Mexico