Alejandra Ayala Lopez
Modesto,USA
Summary
Highly communicative and bilingual customer service professional committed to customer satisfaction and driving company success. Demonstrated ability to effectively manage high volumes of inbound calls while maintaining strong customer relationships. Exceptional active listening skills and efficient multitasking abilities.
Overview
9
9
years of professional experience
Work History
Sales Associate
ACE Cash Express Inc.
Ceres, CA
06.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Front Desk Receptionist
Ceres Eye Care
Ceres, CA
10.2023 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained confidentiality of sensitive data to protect customer and business information.
Customer Service Cashier
WinCo Foods
Modesto, CA
02.2022 - 10.2023
- Collected credit card and cash payments to complete transactions for customer orders
- Greeted customers and responded to informational requests
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Built loyal clientele through friendly interactions and consistent appreciation
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Maintained cleanliness and presentation of stock room and production floor
- Processed credit card, EBT and gift certificate payments in electronic computer systems
- Answered product questions with up-to-date knowledge of sales and store promotions
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels
- Greeted customers promptly and responded to questions
Housekeeper
Connected Living
Modesto, CA
09.2021 - 02.2022
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Used cleaning chemicals following proper guidelines
- Cleaned building floors by sweeping, mopping and scrubbing
- Maintained and organized cleaning supplies stock
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation
- Laundered sheets and removed stains to restore linens to pristine condition
- Checked inventory for required supplies and made lists for needed cleaning products
Shift Leader
Davis Guest Home
Modesto, CA
06.2015 - 09.2021
- Organizing shift schedules for team members
- Monitoring attendance, tardiness and time off
- Assigning duties to specific employees based on role and skills
- Supervising employees and assisting with tasks as necessary
- Conducting performance reviews and sharing feedback with both upper management and team members
- Managing employees requests and transgressions
- Training new and current team members on tasks
- Balancing cash drawers and preparing the residents cash deposits
- Serving as a companion to residents
- Transporting residents to and from appointments, errands, activities, etc
- Managing residents medications
- Preparing residents meals
- Interpersonal skills, including exceptional patience and listening skills
- Performing light housekeeping duties (e.g., keeping room clean, laundry)
- Providing bathing and dressing assistance
- Keeping proper care records and reporting changes to nursing team
- Encouraging socialization and participation in community activities
- Following residents care plan
- Communicating with families, conservators, co-workers and supervisors regarding residents care and changes
- Assisting with transfer and mobility
- Shopping and running errands
- Maintaining a safe, clean and comfortable home environment
- Delegated tasks to employees and monitored activities and task completion
- Complied with company safety procedures, policies and regulations to promote safe working environment
Education
Certificate - Medical Office Administration
Institute of Technology
Salida09.2013
High School Diploma -
Thomas Downey High School
Modesto, CA06.2003
Skills
- Sales and Promotions
- Customer Inquiries
- Product Recommendations
- Product Knowledge
- Check Processing
- Cash Handling
- Customer Service
- Customer Satisfaction
- Positive and Professional
- Customer Complaint Resolution
- Guest Services
- Bilingual
- Microsoft Office
- Basic Computer Skills
- Telephone Etiquette
- Time Management
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Sales Associate
ACE Cash Express Inc.
06.2024 - Current
Front Desk Receptionist
Ceres Eye Care
10.2023 - 06.2024
Customer Service Cashier
WinCo Foods
02.2022 - 10.2023
Housekeeper
Connected Living
09.2021 - 02.2022
Shift Leader
Davis Guest Home
06.2015 - 09.2021
Certificate - Medical Office Administration
Institute of Technology
High School Diploma -
Thomas Downey High School