Jessica Gates
Wilmer
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
10
10
years of professional experience
Work History
Sales Associate
Xfinity Comcast
Mobile
02.2024 - Current
- Restocked shelves as needed to ensure sufficient inventory levels.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed promotional strategies to increase sales volume.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Developed trusting relationships with customers by making personal connections.
Store Manager of Operations
Rent A Center Warehouse & Retail Store
04.2017 - 10.2023
- Interacted well with customers to build connections and nurture relationships.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and implemented successful staff incentive programs to motivate employees.
Pawn Broker
Eddies Pawn
01.2015 - 02.2017
- Organized stock overflow room and moved stock to show room when space was available.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud or Type issues.
Education
Mary G Montgomery High School
Semmes, AL05.2011
Skills
- Operations Management
- Teamwork and Collaboration
- Performance Appraisals
- Merchandise planning
- Sales professional
- Supply Ordering
- Staff hiring
- Team Development
- Finance and Accounting Oversight
- Bank and Safe Deposits
- Delegation
- Performance Improvement
- Special Events
- Shift Scheduling
- Management Team Building
- Problem-Solving
- Employee Development
- Leadership Development
- Store Opening and Closing
- Hourly shift management
- Performance Evaluation and Monitoring
- Marketing and Promotions
- Sales Promotions
- Direct Sales
- Performance Evaluations
- Retail Inventory Management
- Partnership Building
- Employee reviews
- Performance Improvements
- Staff Development
- Store operations
- Scheduling
- Staff training/development
- Customer Service
- Leading Staff Meetings
- Sales expertise
- Desktops, Laptops, and Mobile Devices
- Inventory Control
- Point of sale
- Product knowledge
- Upselling techniques
- Team collaboration
Timeline
Sales Associate
Xfinity Comcast
02.2024 - Current
Store Manager of Operations
Rent A Center Warehouse & Retail Store
04.2017 - 10.2023
Pawn Broker
Eddies Pawn
01.2015 - 02.2017
Mary G Montgomery High School