Job Search Status
Open to workDesired start date: Immediately
Open To Work
Jacqueline Jeane
Baytown,TX
Work Preference
Summary
Dynamic Store Manager with extensive experience at 7-11, excelling in customer service and team leadership. Proven track record in boosting customer satisfaction through effective training and mentoring. Skilled in inventory management and cash handling, consistently achieving sales targets while fostering a positive work environment. Committed to operational excellence and staff development.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Sales Associate
Ace Hardware
Crosby, TX
02.2017 - 01.2018
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Store Manager
7-11 Convenience Store
Baytown, TX
03.2022 - 04.2025
- Managed store operations to maintain safety and cleanliness.
- Oversaw inventory management, cash handling, and daily store operations.
- Resolved customer complaints swiftly and professionally to uphold positive client relationships.
- Supervised store personnel adeptly in fast-paced atmosphere through proactive engagement.
- Facilitated hiring, training, and mentoring of new staff members.
- Boosted customer satisfaction through comprehensive staff training in product expertise.
Assistant Manager
7-11 Convenience Store
Baytown, TX
06.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Associate
7-11 Convenience Store
Baytown, TX
12.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Overnight Stocker
Walmart
Baytown, TX
01.2018 - 11.2020
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
Education
High School Diploma -
Crosby High School
Crosby, TX05.2007
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Staff supervision
- Employee scheduling
- Accurate cash handling
- Order management
- Payroll management
- Bank deposit procedures
- Loss prevention
- Documentation and reporting
- Pricing strategies
- Leading staff meetings
- Vendor management
Certification
ServSafe
TABC
Timeline
Store Manager
7-11 Convenience Store
03.2022 - 04.2025
Assistant Manager
7-11 Convenience Store
06.2021 - 03.2022
Sales Associate
7-11 Convenience Store
12.2020 - 06.2021
Overnight Stocker
Walmart
01.2018 - 11.2020
Sales Associate
Ace Hardware
02.2017 - 01.2018
High School Diploma -
Crosby High School