Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Alejandra Barrera

Pasadena,TX

Summary

Dedicated Patient Representative with a strong background in patient relations and issue resolution. Skilled in clear, compassionate communication, effectively bridging the gap between patients and healthcare providers. Recognized for improving patient satisfaction through attentive service, proactive problem-solving, and a calm, empathetic approach. Experienced in optimizing front office workflows to enhance operational efficiency and the overall patient experience.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

Solis Mammography
Clearlake, TX
03.2020 - Current
  • Facilitated scheduling of mammography appointments, ensuring accuracy, and patient convenience.
  • Streamlined patient check-in and check-out procedures to enhance front desk efficiency.
  • Clearly communicated procedure details and preparation instructions to patients, improving compliance and reducing appointment errors.
  • Collaborated with clinical teams to support seamless patient care, and improve workflow processes.
  • Informed patients about insurance coverage, financial responsibilities, and available payment options.
  • Verified insurance eligibility, processed payments, and coordinated follow-up appointments.
  • Maintained strict confidentiality of patient information in full compliance with HIPAA regulations.

Member Service Representative

Planet Fitness
Deer Park, TX
10.2018 - 01.2020
  • Assisted members with account inquiries and service requests.
  • Educated clients on product features and benefits.
  • Collaborated with team members to improve service delivery and efficiency.
  • Greeted customers in a friendly and professional manner.
  • Handled customer complaints in an efficient and courteous manner.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Attended training sessions regularly to stay abreast of changes in company policies or procedures.

Education

Some College (No Degree) - Cosmetology

Paul Mitchell The School
Webster, TX

Skills

  • Proficient in appointment scheduling and patient registration
  • Bilingual: fluent in English and Spanish
  • Quick to learn new systems, processes, and technologies
  • Experienced in coordinating front-office workflows for efficiency
  • Strong multitasking abilities in high-paced healthcare settings
  • Skilled in onboarding and training new team members
  • Collaborative team player with a positive, solution-oriented mindset

Languages

English
Full Professional
Spanish
Full Professional

References

References available upon request.

Timeline

Patient Service Representative

Solis Mammography
03.2020 - Current

Member Service Representative

Planet Fitness
10.2018 - 01.2020

Some College (No Degree) - Cosmetology

Paul Mitchell The School

Similar Profiles

CREATE PROFILE