Microsoft Ofice
Alejandra Bastidas
Mechanical Engineer
Kissimmee,FL
Summary
Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating forklifts, pallet jacks and frequency scanners. Hardworking Fulfillment Associate proficient in fluid loading, damaged package assessments and team training. Excellent time management, problem-solving and listening skills. Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Fulfillment Associate – FC Associate
Amazon
Kissimmee, FL
05.2020 - Current
- Handle packages from small envelopes to boxes ranging up to 49 pounds.
- Maintained compliance with company safety policies and called violations to attention of management.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Operated equipment such as pallet jack to move heavy boxes.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Transported merchandise pallets to move in warehouse.
Assistant Project Manager
Southern Blossoms
Miami, FL
10.2018 - 01.2020
- Communicate and follow up with clients about specific projects and their goals
- Prepared written estimates for clients based on labor, materials, equipment and other expenses
- Visit projects sites to evaluate progress and respond to customer’s concerns or questions
- Coordinate with suppliers and vendors to ensure construction teams have the materials needed
- Scan and archive digital blueprints and schematics for future access
- Schedule meetings, phone calls, organize teams for projects, manage office administration
- Generate client quotes, plans of different designs, contracts and follow-up with clients
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Reported regularly to managers on project budget, progress and technical problems.
Receptionist
Miami Seaquarium
Miami, FL
10.2017 - 10.2018
- Assisted Admissions and Marketing Departments with large scale events
- Attended multiple customers simultaneously over the phone and in person,
- Handled business to business contact, addressed customer concerns, and provided support
- Greeted and directed visitors to an appropriate person/place
- Ensured reception area is tidy and presentable, with all necessary stationery and material
- Received, sorted and distributed daily mail and deliveries
- Maintained office by following safety procedures and controlling access via reception desk
- Facilitated and orientated large groups, attended to high profile customers, de-escalated and addressed customer dissatisfaction
- Operated and monitored all company safety policies and procedures, including proper loading/unloading of guests and ride evacuations
- Attracted potential customers by answering product and service questions, suggesting information about other products and services
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues.
Drafter
INNOVA Ingenieria
Maracaibo, Zulia
01.2016 - 08.2016
- Designed building plans for smoke detectors, access control systems, CCTV, telecoms and interconnectivity
- Used AutoCAD 2D to represent design plans for the above mentioned and for piping, electrical systems, and manual equipment
- Completed designs including field measurements, existing drawings and vendor information
- Prepared layouts, assembly and detail drawings utilizing CAD software for documentation of all existing, new or improved products
- Analyzed various design requirements and recommend possible solutions or alternate construction
- Consulted with architects, customers and vendors regarding project scope and milestone dates.
- Developed CAD drawings from hand sketches, verbal instructions and site visits.
- Interpreted technical drawings, schematics and computer-generated reports to make revisions to CAD drawings.
- Consulted with project managers, design consultants and sub-contractors to produce and alter drawings.
- Collaborated with engineering and architecture staff to determine safe, sturdy construction methods.
Education
Associate of Science - Engineering Technology
Valencia College
Orlando, FL 01.2022 - Current
Bachelor of Science - Mechanical Engineering
Universidad Del Zulia
Maracaibo, Zulia, Venezuela 09.2009 - 05.2016
Skills
Product selection
Order execution
Order picking skills
Staff Scheduling
Customer relationships
Order fulfillment
Safety processes and procedures
Affiliations
Lubrication of Machinery
Industrial Control Process
Use of Mechanical Measuring Instruments
Software
AutoCad
Inventor
Certification
Lubrication of Machinery
Timeline
Associate of Science - Engineering Technology
Valencia College
01.2022 - Current
Fulfillment Associate – FC Associate
Amazon
05.2020 - Current
Assistant Project Manager
Southern Blossoms
10.2018 - 01.2020
Receptionist
Miami Seaquarium
10.2017 - 10.2018
Drafter
INNOVA Ingenieria
01.2016 - 08.2016
Lubrication of Machinery
06-2014
Use of Mechanical Measuring Instruments
02-2014
Industrial Control Process
10-2013
Bachelor of Science - Mechanical Engineering
Universidad Del Zulia
09.2009 - 05.2016