Alejandra Bazan
Underwriter
Mesquite,TX
Summary
Dynamic, bilingual (English/Spanish) and results-driven Personal Lines Underwriter with extensive experience in the traditional and insurtech sectors. Proven track record in leveraging data analytics and innovative underwriting techniques to assess risk and optimize policy issuance. Skilled in collaborating with cross-functional teams to enhance product offerings and improve user experience, resulting in increased customer satisfaction and retention. Committed to delivering tailored insurance solutions that meet diverse client needs while ensuring compliance with regulatory standards.
Overview
26
26
years of professional experience
Work History
Insurance Underwriter
Sigo Seguros
Mesquite, TX
09.2022 - 10.2024
- Collaborated with agents to gather necessary documentation, ensuring compliance with underwriting guidelines and enhancing customer satisfaction.
- Analyzed data from various sources to identify trends, evaluate risks, and make informed underwriting decisions, achieving a 15% reduction in loss ratios over two years.
- Developed and implemented underwriting strategies that improved overall efficiency by streamlining processes and reducing turnaround time by 20%.
- Conducted regular training sessions for junior underwriters on risk assessment techniques and industry best practices, fostering a culture of continuous learning and improvement.
Insurance Underwriter
AAA Texas Headquarters
Coppell, TX
03.2007 - 09.2022
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
- Assisted Underwriters by calculating group and individual renewal rates based on customers' background, industry and demographic information.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Prepared working papers, reports and supporting documentation for audit findings.
Membership Sales Consultant
AAA Texas Headquarters
Coppell, TX
02.2013 - 03.2014
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Networked at events and by phone to expand business profits and revenues.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
Customer Service Representative
AAA Texas Headquarters
Coppell, TX
03.2007 - 04.2008
Retail Sales Associate
Nordstrom
Dallas, TX
03.2006 - 03.2007
Restaurant Co-Manager
Sonics Drive In
Garland, TX
09.1998 - 03.2007
Skills
- Information Updates
- Call Control
- Demographics Information
- Reading Comprehension
- Decision-making
- Production Goals
- Accuracy Verification
- Service Quality
- Insurance Knowledge
- Liability Determinations
- Confidential Records Management
- Company Standards
Timeline
Insurance Underwriter
Sigo Seguros
09.2022 - 10.2024
Membership Sales Consultant
AAA Texas Headquarters
02.2013 - 03.2014
Insurance Underwriter
AAA Texas Headquarters
03.2007 - 09.2022
Customer Service Representative
AAA Texas Headquarters
03.2007 - 04.2008
Retail Sales Associate
Nordstrom
03.2006 - 03.2007
Restaurant Co-Manager
Sonics Drive In
09.1998 - 03.2007