Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alejandra Becerra Rodriguez

Garland

Summary

To obtain entry level position with a successful employer where I can bring my strong sense of dedication and motivation to learn new skills and advance with the company.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

A Star Heat And Air Plumbing
Dallas, TX
12.2021 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Managed scheduling and dispatching of services for optimal efficiency and customer satisfaction.
  • Assisted in training new team members on company protocols and customer interaction techniques.
  • Implemented strategies to improve response times, enhancing overall customer experience.
  • Dispatcher
  • Respond to emails
  • Obtained permits to ensure compliance with regulatory requirements.

Dental Assistant

Galloway Dental
Mesquite, TX
12.2020 - 11.2021
  • Assisted in patient preparation and comfort during dental procedures.
  • Sterilized instruments and maintained cleanliness of treatment areas.
  • Educated patients on oral hygiene practices and post-treatment care.

Salon Receptionist

D Crown Nail Bar
Dallas, TX
06.2019 - 01.2021
  • Managed appointment scheduling using salon-specific software to optimize client flow and reduce wait times.
  • Provided exceptional customer service, addressing client inquiries and resolving issues efficiently.
  • Assisted in maintaining a clean and organized reception area to enhance the overall client experience.
  • Coordinated with stylists and technicians to ensure timely service delivery for all appointments.

Education

High School Diploma -

Concorde Career College
Dallas, TX
02.2020

High School Diploma -

Garland High School
Garland, TX
05.2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Scheduling
  • Follow-up skills
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Documentation
  • Warranty service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

A Star Heat And Air Plumbing
12.2021 - Current

Dental Assistant

Galloway Dental
12.2020 - 11.2021

Salon Receptionist

D Crown Nail Bar
06.2019 - 01.2021

High School Diploma -

Concorde Career College

High School Diploma -

Garland High School