ALEJANDRA CARBAJAL
San Diego
Summary
Highly motivated and committed with proven history of several years of experience providing assistance to companies. Bringing forth exceptional customer service skills with an ability to communicate effectively between all departments. Tech-savvy professional with the flexibility to work in both fast and slow-paced environments. Committed to offering superior administrative and clerical support while serving as a detail-oriented professional looking to bring medical background and team-building skills to a deadline driven environment.
Overview
10
10
years of professional experience
Work History
Radiation Coordinator
SHARP
Chula Vista, CA
09.2025 - Current
- Coordinated cross-departmental communication to enhance project collaboration and information flow.
- Developed and implemented process improvements to streamline operational workflows and increase efficiency.
- Trained new team members on policies, procedures, and best practices, fostering a knowledgeable workforce.
- Managed scheduling and resource allocation for multiple projects, ensuring timely completion of deliverables.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
New Patient Coordinator
Medical Oncology Associates Of San Diego
San Diego, CA
02.2025 - Current
- Organized daily workflow for efficient processing of incoming referrals.
- Demonstrated excellent problem solving skills while resolving billing issues with insurers or patients.
- Maintained a high degree of confidentiality when handling sensitive patient information.
- Assisted in the coordination of new patient registration processes for referrals from other facilities or physicians' offices.
- Utilized customer service skills to respond to inquiries from patients regarding their medical records and insurance coverage.
- Ensured compliance with HIPAA regulations for all patient related documents.
- Provided general administrative support, including scheduling appointments, filing, data entry, and answering phones.
- Performed outreach activities such as follow-up calls to confirm appointments and scheduled tests.
- Determined medical insurance eligibility in accordance with patient's current plan coverage.
- Interviewed patients to complete case histories and intake and insurance forms.
Medical Assistant Extern
Southern California GI & Liver
Chula Vista, US
01.2025 - 02.2025
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
Referral Specialist
San Diego PACE
San Ysidro, US
07.2022 - 01.2025
- Verified insurance benefits and eligibility for procedures before referring clients.
- Scheduled appointments with specialists on behalf of clients.
- Worked with outside providers to obtain prior authorization for procedures.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Research referrals and either deny or approve based on information obtain and appropriately identify diagnosis (CPT and ICD-9 coding).
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Responded promptly to inquiries from patients or families regarding referral status.
- Built relationships with internal and external stakeholders, such as physicians, hospitals.
- Collaborated with 10 healthcare teams to ensure successful outcomes from referrals.
- Obtained medical records from providers if needed.
Appointment Coordinator
San Diego PACE
San Ysidro, US
08.2021 - 07.2022
- Entered daily data in computer systems and documented office activities.
- Scheduled and confirmed appointments such as initial consultation and follow up appointments for participants.
- Schedule transportation, companion & Interpreter services for participants when needed for appointments.
- Closing the loop.
- Assisting other Departments when needed such as referrals & Medical Records.
- Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
- Provided information regarding services and policies.
- Called no shows and cancellations to reschedule.
Receptionist
Golden Hill Subacute and Rehabilitation
San Diego, US
03.2020 - 08.2021
- Answered and directed incoming calls using multiline telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Utilized excellent multitasking skills Effectively communicated with colleagues and physicians.
- Worked with office manager to attain operational goals.
- Greeted visitors warmly and ensured they had a positive experience.
Customer Service
Red Robin Gourmet Burgers
San Diego, US
10.2016 - 07.2019
- Responsible for taking customer orders and ensuring customer satisfaction.
- Take care of guests in a timely manner.
- Processing payments and handling cash and credit transactions.
- Greet and welcome customers.
- Build and maintain customer relationships.
Education
Certification - Clinical Medical Assisting
North-West College
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San Diego Mesa College
Completed Coursework Towards High School Diploma - undefined
Otay Ranch Senior High School
Bachelor of Science - Registered Nurse
Nightingale College
Ogden, UT09-2028
Skills
- Microsoft Office TruChart
- EPIC
- QuickCap
- Scheduling and Calendar Management
- Meticulous Attention to Detail
- Verbal and Written Communication
- Confidentiality and Data Protection
- Ability to Multitask
- Effective Time Management
- Clinic Administration
- Record Keeping
- Medical Terminology
- ICD-10 Coding
- CPT Coding
- Medical Documentation
- Referral Tracking
- Insurance verification
Languages
Spanish
Native or Bilingual
Timeline
Radiation Coordinator
SHARP
09.2025 - Current
New Patient Coordinator
Medical Oncology Associates Of San Diego
02.2025 - Current
Medical Assistant Extern
Southern California GI & Liver
01.2025 - 02.2025
Referral Specialist
San Diego PACE
07.2022 - 01.2025
Appointment Coordinator
San Diego PACE
08.2021 - 07.2022
Receptionist
Golden Hill Subacute and Rehabilitation
03.2020 - 08.2021
Customer Service
Red Robin Gourmet Burgers
10.2016 - 07.2019
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San Diego Mesa College
Completed Coursework Towards High School Diploma - undefined
Otay Ranch Senior High School
Certification - Clinical Medical Assisting
North-West College
Bachelor of Science - Registered Nurse
Nightingale College