MELISSA COLE
Texas Oncology
Longview,TX
16
years of professional experience
To obtain a position where I can learn new skills.
Work History
Radiation Patient Business Representative / Radiation Referral Coordinator
5 Years 4 Months- Handled new patient referrals, test edits, hold bill and rejection reports, pre-listed and held bills while collaborating closely with the radiation staff and doctors. Developed cost estimates for radiation treatments, communicated with patients to establish payment plans, and assessed hardship qualifications. Processed insurance claims for PSI (radioactive seed implants) on the insurance side. Managed insurance clearance for Pluvicto treatments treatments from insurance standpoint. Provided answers to inquiries from co-workers and staff members.
- Verified insurance coverage and benefits, ensuring accurate patient registration and financial clearance.
- Processed referrals, authorizations, and eligibility updates to support timely oncology appointments.
- Resolved patient billing questions, explaining charges, estimates, and payment options with professionalism.
Radiation / Patient Service Coordinator
3 Years 3 Months- Facilitated patient check-ins, collaborated with scheduling pod and pet technicians, ensured accuracy of PET codes, and handled patient payments for pet tests. Coordinated new patient referrals, verified insurance details, communicated with staff, and covered for patient business representative duties such as providing radiation treatment cost estimates, establishing payment plans, and securing PCP authorizations.
Receptionist / Business Office Manager
2 Years 10 Months- Started as a receptionist and answered incoming calls, welcomed guests to the community, managed correspondence flow, requisitioned supplies, and performed additional clerical duties. In 2016 promoted to Business Office Manager, maintained financial books, tracked expenses, prepared, and submitted invoices, did end of month reports, and oversaw payroll.
Postal Relief Carrier
4 Years 3 Months- Responsible for preparing and delivering mail as well as packages in a timely manner. Responsible for being a reliable carrier with challenging rural routes and being used to cover other shifts. Provide respectful, kind, and efficient customer service while ensuring privacy acts are followed.
Education
EMT Certification
High School Diploma
Skills
Microsoft office
Patient scheduling
Healthcare regulations
Patient care
Team collaboration
HIPAA compliance
Verbal and written communication
Insurance verification
Appointment scheduling
Timeline
Radiation Patient Business Representative / Radiation Referral Coordinator
Texas Oncology
05.2021 - 09.2026Read More
Radiation / Patient Service Coordinator
Texas Oncology
02.2018 - 05.2021Read More
Receptionist / Business Office Manager
Hawkins Creek Assisted Living
04.2015 - 02.2018Read More
Postal Relief Carrier
Ore City
04.2010 - 07.2014Read More
Kilgore College
EMT Certification
Read More
Longview High School
High School Diploma
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