Alejandra Dean
Miami,FL
Summary
Driven RCM Vision Specialist and Vision Technician at HERO DVO, adept in customer relations and proficient in Revolution EHR. Excelled in enhancing claim processing efficiency and patient satisfaction through expert problem-solving and bilingual communication skills. Demonstrated exceptional teamwork, multitasking, and a keen attention to detail, significantly contributing to streamlined operations and quality assurance.
Overview
3
3
years of professional experience
Work History
RCM Vision Specialist
HERO DVO
08.2019 - 04.2021
- Adjusted claims with insurances.
- Posted payments from various insurance companies in a timely manner.
- Handled questions from patients about their claim denials.
- Made sure to make the cycle continued to run with consistent posting and claim adjustments.
Vision Technician
HERO DVO
08.2018 - 08.2019
- Scribed for optometrists during patient appointments.
- Worked up patients in the technician room by obtaining visual acuaties, pupil checks, and many other tests
- Communicated with doctors about patient concerns both in person and via Revolution EHR.
- Ordered glasses via Revolution EHR for patients.
- Verified patients’ insurances daily.
- Scheduled patients.
Education
Bachelor Of Arts For Teaching - Bilingual Education
Texas Tech University
Lubbock, TX05.2018
Skills
- Customer Relations
- Bilingual (Spanish/English)
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Technical communication
- Proficient in Revolution EHR
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Multitasking
- Attention to Detail
- Multitasking Abilities
- Task Prioritization
Languages
Spanish
Native or Bilingual
Timeline
RCM Vision Specialist
HERO DVO
08.2019 - 04.2021
Vision Technician
HERO DVO
08.2018 - 08.2019
Bachelor Of Arts For Teaching - Bilingual Education
Texas Tech University