Alejandra Dorado
El Paso,TX
Summary
Bilingual professional with strong problem-solving and customer service skills. Demonstrated ability to enhance workflow and deliver exceptional client experiences. Detail-oriented team player with experience in inventory management and customer support. Proven track record in optimizing processes and fostering collaboration for improved operational efficiency.
Overview
7
7
years of professional experience
Work History
Overnight Stocker
Walmart
El Paso, TX
11.2024 - 01.2026
- Stocked merchandise efficiently, ensuring organized shelves and optimal product placement.
- Assisted in inventory management, conducting regular counts to maintain accurate stock levels.
- Collaborated with team members to prioritize tasks and enhance overall workflow during overnight shifts.
- Implemented best practices for safety and cleanliness in stockroom and sales floor areas.
Auto Mechanic Assistant
Dorados Auto Center
El Paso, TX
06.2023 - 10.2024
- Assisted with diagnostics and repairs of various vehicle systems, ensuring optimal performance.
- Conducted routine maintenance tasks, including oil changes and tire rotations, enhancing service efficiency.
- Supported senior mechanics in complex repairs by preparing tools and maintaining a clean work environment.
- Collaborated with team members to troubleshoot mechanical issues, improving problem-solving skills.
- Educated customers on vehicle maintenance requirements, fostering strong client relationships and trust.
Delivery Driver
Advanced Auto Parts
El Paso, TX
07.2022 - 03.2023
- Delivered automotive parts efficiently to customers, ensuring accurate and timely service.
- Navigated routes effectively, reducing delivery times while maintaining safety standards.
- Loaded and unloaded inventory, managing stock levels to optimize delivery processes.
- Communicated with team members to coordinate schedules and improve workflow efficiency.
- Conducted vehicle inspections regularly, ensuring compliance with safety regulations and maintenance protocols.
- Assisted in training new drivers on best practices and operational procedures for deliveries.
- Helped with returns/ exchanges at the store.
- Assisted with unloading truck on store delivery days.
- Assisted on stocking the store and also helped re-arrange and completed inventory.
Customer Service Representative
GC Services
El Paso, TX
03.2019 - 06.2022
- Resolved customer inquiries through effective communication and active listening.
- Assisted in training new team members on company policies and procedures.
- Managed high-volume calls while maintaining quality assurance standards.
- Implemented process improvements to enhance customer satisfaction and response times.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
High School Diploma -
Desert Pride Academy
Anthony, NMSkills
- Stocking shelves
- Stock rotation
- Pallet jack operation
- Product restocking
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Fluent bilingualism
- Problem-solving
- [Language] translation
- Hand and power tools
- Brake systems
- Tire services
- Diagnostics
- Fluid exchanges
- Problem diagnosis
- Equipment diagnostics
- Filter replacements
- Oil change expertise
- Battery replacements
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Overnight Stocker
Walmart
11.2024 - 01.2026
Auto Mechanic Assistant
Dorados Auto Center
06.2023 - 10.2024
Delivery Driver
Advanced Auto Parts
07.2022 - 03.2023
Customer Service Representative
GC Services
03.2019 - 06.2022
High School Diploma -
Desert Pride Academy