Alejandra Escalona
Palm Harbor,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Amazon Driver
Amazon
03.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Leasing Consultant
Oak Hill Group
05.2023 - 05.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Call Center Agent, Inbound Sales
Charter Communications, Spectrum
10.2022 - 05.2023
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Developed an in-depth understanding of company offerings, enabling confident presentation of tailored solutions to clients'' needs.
- Resolved customer complaints, resulting in higher customer retention rates.
- Built strong rapport with customers, fostering loyalty and repeat business opportunities.
- Reduced average call handling time by quickly assessing customer needs and providing concise information or solutions as needed.
- Enhanced team performance by sharing best practices and collaborating on strategies for success.
- Increased customer satisfaction by efficiently handling inbound calls and addressing customer inquiries.
Customer Service Representative
Tradewinds Island Grand Resort
06.2021 - 10.2022
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Scheduled movies, entertainment, and other special events.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Customer Service Cashier
Manuuz Nail Spa
04.2016 - 08.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Barchelors - Architecture
José Antonio Páez University
Carabobo State, Venezuela 01.2022
High School Diploma -
Juan XXIII Educational Institute
Venezuela 07.2015
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Scheduling
- Event Planning
- Fair Housing Regulations
- Fair housing policies
- Customer service expertise
- CRM Software
- Leasing and sales
- Phone and Email Etiquette
- Application processing
- Telephone and email etiquette
- Sales Techniques
- Property Tours
- Unit inspection
- Lease Renewals
- Call Center Customer Service
- Customer service support
- Customer Service and Communication Skills
- Social Media Marketing
- Social Media Posts
- Video Marketing Proficiency
Websites
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Amazon Driver
Amazon
03.2024 - Current
Leasing Consultant
Oak Hill Group
05.2023 - 05.2024
Call Center Agent, Inbound Sales
Charter Communications, Spectrum
10.2022 - 05.2023
Customer Service Representative
Tradewinds Island Grand Resort
06.2021 - 10.2022
Customer Service Cashier
Manuuz Nail Spa
04.2016 - 08.2019
Barchelors - Architecture
José Antonio Páez University
High School Diploma -
Juan XXIII Educational Institute