Alejandra Esparza
Santa Maria,CA
Summary
Seeking a position in a challenging environment that will benefit from my extensive years of retail experience and will utilize my dedicated team-work efforts to achieve collective goals. Personable Phone Operator with excellent communication and team work abilities. Successful team player with more than 15 years in customer service. Known for eloquence and reliability.
Overview
11
11
years of professional experience
Work History
Phone Operator Manager
Shepard Eye Center
Santa Maria, CA
06.2023 - Current
- Oversee and provide great customer service to patients over the phone, online, and in the office.
- Experience answering multi-line telephone promptly and courteously.
- Makes weekly operator work schedules, receives and manages time off request, time clock corrections, breaks meal periods,receives and document staff call-ins.
- Receives referrals and book proper appointments for patients.
- Monitors and modifies the physicians and patients schedule templates to maximize efficiency.
- Making appointment while verifying necessary information.
- Learned front desk duties. Checking in patients, checking out patients, calling patients to confirm appointments, and requesting authorization for patients when needed.
Store Manager
David's Bridal
Santa Maria, CA
06.2019 - 03.2023
- Provide customer service and personnel management in specialty store
- Review job applications, coordinate interviews and facilitate new employee orientations
- Order, receive and display merchandise on sales floor
- Managed inventory received and set performance objectives in terms of the stores sales goals
- Assist customers with individualized orders and purchase transactions
- Assist staff with personnel questions and/or concerns
- Ensured accurate date entry, maintained and processed time card information for payroll
- Oversaw and monitored store work hour budget.
Floor Support Manager/Backroom Support Manager
Walmart
Santa Maria, CA
01.2013 - 06.2019
- Provided customer service on sales floor and support in receiving area
- Handled customer complaints and worked on resolving issues of concern
- Greeted customers and ensured a pleasant shopping experience
- Prepared employee annual reviews and provided helpful feedback
- Dealt with staffing issues and ensured staff coverage on work shifts
- Ensured that sales and work area was maintained clean, orderly and hazard free
- Received merchandise for store, maintained and processed shipments.
Education
General Studies
Ernest Righetti High School
Santa Maria, CA06-2002
Skills
- Outstanding communication skills, both written and verbal
- Excellent organizational skills
- Experienced in attentive customer service
- Strong team leadership, motivational and problem solving skills with diverse communities
- Knowledgeable in standard office practices, use of office equipment and office assistance techniques
- Telephone Etiquette
Volunteer Experience
- Relay for Life, Santa Maria, CA, 2015, present, Organize fundraising events and participate in the local yearly event.
- Santa Barbara County Veteran Stand Down, Santa Maria, CA, 10/13, present, Assist in distributing clothing and personal hygiene products to veterans and their families.
- Foodbank of Santa Barbara County, Santa Maria, CA, 2014, 2017, Organize store participation at local foodbank and assist in feeding children in summer program.
References
References available upon request.
Timeline
Phone Operator Manager
Shepard Eye Center
06.2023 - Current
Store Manager
David's Bridal
06.2019 - 03.2023
Floor Support Manager/Backroom Support Manager
Walmart
01.2013 - 06.2019
General Studies
Ernest Righetti High School
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