Alejandra Flores
Corona,CA
Summary
Demonstrated expertise in research, public speaking, and problem-solving. Proven ability to manage multiple projects efficiently while consistently meeting deadlines. Proficient in all Office programs, including Word, Excel, and PowerPoint. Strong interpersonal skills facilitate the establishment and maintenance of effective work relationships.
Overview
4
4
years of professional experience
Work History
Dispatcher
Blackrock Logistics
Fontana, CA
09.2024 - 03.2025
- Streamlined dispatch workflows through implementation of process improvements, reducing delays.
- Planned loads strategically to ensure compliance with HOS regulations.
- Monitored communication systems for effective updates and responses to drivers.
- Coordinated timely trailer dispatch, enhancing service delivery and route efficiency.
Settlements & Collections Assistant
Dart International
Corona, CA
09.2022 - 04.2024
- Executed processing of delivery envelopes and scanned proof of delivery alongside TOD documentation.
- Maintained accurate POD and TOD archives organized by load and delivery numbers.
- Sorted and filed POD based on customer specifications.
- Calculated driver hours weekly through cross-referencing TODs against timesheets.
- Created comprehensive Excel sheets detailing driver hours for agency distribution.
- Organized checks for mailing, pickup, or FedEx dispatch as necessary.
- Verified paid TODs against incoming invoices to confirm payment accuracy.
- Supported Collections team in researching outstanding payments on invoices.
Customer Service
MPS Staffing
Corona, CA
01.2022 - 08.2022
- Scheduled inbound shipments to optimize logistics efficiency.
- Confirmed delivery appointments to ensure timely arrivals.
- Processed sales orders accurately and promptly.
- Responded to emails swiftly to maintain customer satisfaction.
- Filed paperwork systematically for efficient record-keeping.
- Answered multiline phone system, addressing inquiries effectively.
- Transferred calls to appropriate departments for resolution.
- Assisted customers with shortages and damages, providing solutions.
Logistics Operation Associate
Distinctive Personnel
Diamond Bar, CA
07.2021 - 01.2022
- Managed designated queue to ensure efficient order processing.
- Executed systematic updates for carrier pick up changes and trailer weight adjustments.
- Coordinated daily communication with assigned plants to maintain operational flow.
- Issued RMAs promptly to facilitate returns and exchanges.
- Submitted claims for damaged or lost shipments, ensuring timely resolution.
- Troubleshot impacted orders to identify and rectify issues swiftly.
- Resolved incidents effectively to minimize disruption and maintain service levels.
- Implemented shipment source location changes to enhance logistical efficiency.
Education
High school diploma - undefined
Corona-Norco Alternative
Corona, CASkills
- Inventory control
- Bilingual communication
- Customer service and support
- Logistics coordination
- Multi-line phone operation
- Order processing
- Clerical support
- Research and analysis
- Office administration
- Word processing proficiency
- Effective communication
- Filing systems management
- Analytical skills
- Supply chain management
- Organizational abilities
- Time management strategies
- Accounting principles
- Customer service
- Accounts receivable
Timeline
Dispatcher
Blackrock Logistics
09.2024 - 03.2025
Settlements & Collections Assistant
Dart International
09.2022 - 04.2024
Customer Service
MPS Staffing
01.2022 - 08.2022
Logistics Operation Associate
Distinctive Personnel
07.2021 - 01.2022
High school diploma - undefined
Corona-Norco Alternative