Alejandra Flores

• Work
• Welcomed customers and answered questions regarding menu items and preparation methods

• Answered customer phone calls and appropriately addressed questions and complaints.
• Implemented process improvements to enhance service and store appearance.
• Observed proper food handling procedures and upheld company policies and procedures.
• Welcomed customers and answered questions regarding menu items and preparation methods.
• Trained new baristas on company processes and product preparation.

• Maintained quota for main product as well as for accessories and other upsells
• Managed inventory to supply a steady stock of needed inventory as well as implemented suggestions according to trends
• Participated in customer meetings and worked closely with team to resolve customer satisfaction issues
• Created an informative and individualized customer experience to build rapport and establish customer relationships
• Resolved customer complaints regarding sales and service.

• Addressed guest complaints and resolved any issues in a timely manner.
• Issued room keys and scheduled wake-up calls to optimize guest stays.
• Ensured all necessary paperwork was completed and filed correctly.
• Promoted awareness of brand image internally and externally.
• Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Kept the front desk area organized and clean.
• Offered guests directions and information regarding local areas to enhance visits.
• Processed guest payments and provided accurate change and receipts.
• Answered questions in person and by phone or email regarding services, rooms and hotel amenities.
• Advised housekeeping staff when rooms had been vacated and were ready for cleaning.
• Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants.

I started out In August as a Technician and moved up to receptionist and moved up to Warehouse Manager in the last 3 Months before Departing.

• Managed front desk operations, ensuring professional and welcoming environment for clients and visitors.
• Maintained organized filing systems and updated client records, improving data retrieval and accuracy.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.