ALEJANDRA GALARZA GONZALEZ
Summary
Dedicated Internship Student pursuing a Public Health degree. Recognized for exemplary teamwork, organizational acumen, and effective time management skills. Committed to career development and expanding professional experience. Proficient in Microsoft Word and Excel. Experienced candidate driven by a passion for ensuring the safety and security of individuals under my purview. Diligent with a keen eye for detail and extensive knowledge of emergency protocols. A natural problem-solver adept at connecting with people of all ages and backgrounds.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Staff
Glenview Community Ice Center
10.2020 - 01.2023
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Lifeguard
Lifetime Athletic Club
07.2019 - 07.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Cashier / Bagger
Fresh Farms Niles
07.2017 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Arts - Public Health
University of Hawai‘i At Mānoa
Honolulu, HI05.2025
High School Diploma -
Glenbrook South High School
Glenview, IL06.2021
Skills
- Process Improvements
- Health Assessments
- Policy Reviews
- Safety Policies
- Team Support
- Customer Service
- Emergency Response
- First Aid
- Patron Support
- Friendly, Positive Attitude
Certification
- CITI Certification Training - September 2023
- The Seal of Biliteracy - Spanish
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Operations Staff
Glenview Community Ice Center
10.2020 - 01.2023
Lifeguard
Lifetime Athletic Club
07.2019 - 07.2021
Cashier / Bagger
Fresh Farms Niles
07.2017 - 08.2019
Bachelor of Arts - Public Health
University of Hawai‘i At Mānoa
High School Diploma -
Glenbrook South High School
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