Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Alejandra Gamino

Alejandra Gamino

Russellville,KY

Summary

Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at Tom’s Pharmacy in optimizing workflow and enhancing patient satisfaction. Skilled in medication dispensing and insurance billing, I foster strong relationships with patients and healthcare providers, ensuring compliance with HIPAA regulations while reducing prescription wait times by streamlining processes.

Diligent Desired Position with solid background as Pharmacy Technician. Demonstrated ability to assist pharmacists in preparing medications and managing inventory efficiently. Proven track record of maintaining precise records and ensuring compliance with regulations.

Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.

Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.

Driven Pharmacy Technician with Number years of experience and success in working within fast-paced Type pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Tom’s Pharmacy
03.2022 - 07.2024
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Developed patient education materials on medication management, contributing to community health awareness.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.

Pharmacy Technician

Cayces Pharmacy
09.2021 - 02.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Developed patient education materials on medication management, contributing to community health awareness.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.

Store Manager

Ulta
09.2018 - 02.2020
  • Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
  • Optimized employee performance by conducting regular evaluations and providing constructive feedback.
  • Developed strong relationships with suppliers, negotiating favorable terms for timely deliveries at competitive prices.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
  • Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Defined and enforced store procedures in compliance with company policies and procedures.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Monitored production levels and implemented measures to increase output.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Enforced team adherence to safety regulations and protocols.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
  • Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
  • Evaluated work of Number floor employees to improve performance.
  • Held team meetings to gain feedback, provide updates and set policies.
  • Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
  • Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Monitored sales floor and provided customer service to foster retention and loyalty.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Collaborated with other departments to drive successful completion of assigned tasks.
  • Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Assigned tasks to team members to complete within designated time frames.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Trained new team members on proper and safe use of tools and equipment.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Monitored progress of tasks to provide feedback for improvement.
  • Open and closed store.
  • Opening and closed down registered.
  • Managed weekly money drops to bank.

Floor Supervisor

Cayce’s Pharmacy
05.2011 - 09.2018
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
  • Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
  • Evaluated work of Number floor employees to improve performance.
  • Held team meetings to gain feedback, provide updates and set policies.
  • Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
  • Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Monitored sales floor and provided customer service to foster retention and loyalty.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Collaborated with other departments to drive successful completion of assigned tasks.
  • Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Assigned tasks to team members to complete within designated time frames.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Trained new team members on proper and safe use of tools and equipment.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Monitored progress of tasks to provide feedback for improvement.

Education

GED -

Hopkinsville Community College
Hopkinsville, KY

No Degree - Pharmacy Tech Certification

U.S. Career Institute
Fort Collins, CO

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Pharmacy and customer records management
  • Drug inventory control
  • Drug safety
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Pharmacy software proficiency
  • Interpreting and processing medication orders
  • Pharmacy law compliance
  • Healthcare regulations
  • Medication labels
  • Medicare and medicaid process
  • Drug inventory management
  • Prescription interpretation
  • Verifying orders
  • Manual and automated medication dispensing
  • Compounding techniques
  • Receiving incoming supplies
  • Medication storage procedures
  • Regulatory compliance
  • Order verification
  • Secure storage of medications
  • Drug interaction awareness
  • Updating medication histories
  • Dosage form preparation
  • Drug storage procedures
  • Interpreting orders
  • FDA drug safety guidelines
  • Drug utilization review
  • OTC recommendations
  • Drug monitoring
  • Intravenous admixture preparation
  • Patient education and counseling
  • Record preparation
  • Drug classification
  • Medication therapy management
  • FDA compliance
  • Ordering and stocking medications
  • Proper labeling procedures
  • Insurance reconciliation
  • Billing support
  • Supporting pharmacy operations
  • Resolving customer issues
  • Troubleshooting malfunctioning equipment
  • Labeling prescriptions
  • FDA and HIPAA compliance
  • Quality assurance and control
  • Pharmacy operations
  • Point of sale systems proficiency
  • Proper labeling
  • Customer service
  • Data entry
  • Attention to detail
  • HIPAA compliance
  • Prioritization and organization
  • Prescription filling and labeling
  • Dispensing medications
  • Cash register operations
  • Insurance processing
  • Inventory tracking
  • Certified pharmacy technician (cpht)
  • Inventory management
  • Relationship building
  • Patient profile setup
  • Medication documentation
  • Confidentiality practices
  • Certified pharmacy technician
  • Medical insurance claims processing
  • Equipment cleaning and maintenance
  • Staff leadership
  • Prescription refill fulfillment
  • Payment processing
  • Medication storage and labeling

Certification

Pharmacy Technician

Timeline

Pharmacy Technician

Tom’s Pharmacy
03.2022 - 07.2024

Pharmacy Technician

Cayces Pharmacy
09.2021 - 02.2022

Store Manager

Ulta
09.2018 - 02.2020

Floor Supervisor

Cayce’s Pharmacy
05.2011 - 09.2018

GED -

Hopkinsville Community College

No Degree - Pharmacy Tech Certification

U.S. Career Institute

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Alejandra Gamino