Misty Lambert
Conroe
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
19
19
years of professional experience
Work History
Manager
Tom’s Watch Bar
12.2021 - 12.2023
- Admin: Hiring/invoicing/event planning(catering)/maintaining certifications
- Management: 140 Hourly Team Members
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Call Center Representative
Wells Fargo
01.2020 - 01.2021
- HR/Benefits: Open Enrollment/Qualified Events/Payroll
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
Managing Partner (GM)
Torchy’s Taco
01.2019 - 01.2020
- Management: 90 Hourly Team Members
- Established and implemented business procedures and process improvements.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
Manager
Lupe Tortilla
01.2018 - 01.2019
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Teller/Personal Banker/Head Teller/Call Center Representative
West Texas National Bank
01.2017 - 01.2019
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Teller/Personal Banker/Head Teller/Call Center Representative
Prosperity Bank
01.2016 - 01.2017
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Hourly Supervisor FOH/BOH
Texas Roadhouse
01.2005 - 01.2012
- Company Overview: (corporate Trainer opened new locations)
- Lead Store Marketer (LSM)
- Management: 130 hourly team members
- (corporate Trainer opened new locations)
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Education
High School Diploma -
Paris High School
Paris, TXSkills
- Marketing
- Stakeholder management
- Key performance indicators
- Data analysis
- Staff training and development
- Verbal and written communication
- Employee onboarding
- Policy and procedure development
- Time management
Timeline
Manager
Tom’s Watch Bar
12.2021 - 12.2023
Call Center Representative
Wells Fargo
01.2020 - 01.2021
Managing Partner (GM)
Torchy’s Taco
01.2019 - 01.2020
Manager
Lupe Tortilla
01.2018 - 01.2019
Teller/Personal Banker/Head Teller/Call Center Representative
West Texas National Bank
01.2017 - 01.2019
Teller/Personal Banker/Head Teller/Call Center Representative
Prosperity Bank
01.2016 - 01.2017
Hourly Supervisor FOH/BOH
Texas Roadhouse
01.2005 - 01.2012
High School Diploma -
Paris High School
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