Alejandra Garcia
Dalton,GA
Summary
Experienced and dedicated customer service professional with a proven track record of excellence in customer-facing roles spanning five years. Adept at delivering exceptional service, resolving inquiries, and cultivating positive client relationships. Skilled in identifying customer needs, providing timely solutions, and ensuring satisfaction. Proficient in utilizing various communication channels to address concerns and exceed expectations. Seeking to leverage extensive expertise and a passion for customer care to contribute effectively to a dynamic team
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sever/Bartender
El sueño Mexican restaurant
06.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Xanterra Travel Collection - Yellowstone National Park, WY
05.2023 - 10.2023
- Historic Old Faithful Inn dining room inside of Yellowstone National Park
- Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily.
- Ensured proper presentation and preparation of food products and beverages in an appealing way.
- Organized large parties reservations and special requests efficiently and accurately.
- Resolved complaints quickly and efficiently while keeping the customer's best interests in mind.
- Performed cashiering functions by closing checks and preparing end-of-day reports.
Deli/Bakery Associate
Walmart
08.2021 - 11.2022
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Completed physical inventory counts each month.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked and pulled defective or expired products from shelves.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
Crew Member
Chick-Fil-A, Dalton
08.2020 - 05.2021
- Maintain a friendly and positive attitude
- Build relationships with guests
- Cashier
- Food runner
- Window/ drive-thru
- Food prep
- Was in charge of deliveries in the company vehicle
- Worked well with teammates and accepted coaching from management team.
sales associate/customer service rep
Metro by T-Mobile - Dalton, GA
08.2018 - 08.2020
- Processing bill payments for existing MetroPCS customers
- Processing cell phone activations and account changes via online activation portal
- Presenting customers with solutions and service
- Selling products such as cell phones, service plans, and cell phone accessories
- Basic cash register operations (properly collecting and processing cash and card payments)
- Closing cash register operations
- Having a positive attitude and interacting with potential customers and co-workers in a pleasant manner
- Actively engage customers to understand their needs on wireless services and products.
- Demonstrate a strong understanding of products, services, and current promotions.
- Maintain a positive and enthusiastic store atmosphere
- Develop positive relationships with customers
Enumerator
UNITED STATES CENSUS BURUEAU - Dalton, GA
02.2020 - 07.2020
- Initiated communication with assigned households through mail, email, or phone to obtain and correct census data.
- Assisted people in filling out surveys with complete and accurate information
- Dispensed assignments to the enumerator team and submitted completed work to supervisors.
- Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
- Requested participation in brief exit interviews to obtain feedback for use in the development of procedural improvements.
- Reviewed questionnaire submissions for accuracy and completeness at the end of each day, flagging incomplete or problematic surveys for further review.
- Planned efficient visitation routes by studying maps of assigned areas.
Education
Bachelor's degree - History
Dalton State College
12.2026
High School Diploma -
Southeast Whitfield High School
Dalton, GA05.2018
Skills
- Computer skills
- Multitasking and prioritizing
- Problem-Solving
- Phone etiquette
- Writing Skills
- Customer Relationship Management (CRM)
- Clerical Support
- Data Entry
- Complaint Resolution
- Paperwork Processing
Certification
- Paraprofessional
- TIPS
- Safe Alcohol Serving
Languages
Spanish - Fluent
Assessments
- Administrative assistant/receptionist, Proficient, 08/01/21, Using basic scheduling and organizational skills in an office setting
- Customer service, Proficient, 08/01/21, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 08/01/21, Responding to customer situations with sensitivity
- Food service: Customer situations, Proficient, 11/01/23, Identifying and addressing customer needs in a food service setting
- Food safety, Proficient, 11/01/23, Knowledge of proper food and equipment handling safety measures
Volunteering
More than 4 years of volunteering in community initiatives both in English and in Spanish
- Phone Banking
- Door to Door Canvasing
- Filing paper work for patients receiving vaccines
- Teaching citizenship classes
Timeline
Server
Xanterra Travel Collection - Yellowstone National Park, WY
05.2023 - 10.2023
Deli/Bakery Associate
Walmart
08.2021 - 11.2022
Sever/Bartender
El sueño Mexican restaurant
06.2021 - Current
Crew Member
Chick-Fil-A, Dalton
08.2020 - 05.2021
Enumerator
UNITED STATES CENSUS BURUEAU - Dalton, GA
02.2020 - 07.2020
sales associate/customer service rep
Metro by T-Mobile - Dalton, GA
08.2018 - 08.2020
Bachelor's degree - History
Dalton State College
High School Diploma -
Southeast Whitfield High School
- Paraprofessional
- TIPS
- Safe Alcohol Serving
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