Kimberly Adams
Princeton,TX
Summary
Accomplished server with extensive experience at high-volume, dine-in restaurants. Demonstrated expertise in food safety and upselling strategies, leading to a significant increase in customer satisfaction. Skilled in personable dining experiences through effective communication and item recommendation, ensuring prompt resolution of guest inquiries. Seeking opportunity to expand my passion in the restaurant, catering and hospitality industry.
Overview
8
8
years of professional experience
Work History
Server
Mi Sueño Upscale Mexican Cuisine & Cocktails
Schererville, IN
11.2023 - 09.2024
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
Buffalo Wild Wings
New Lenox, IL
07.2022 - 10.2023
- Explained menu items, describing ingredients and cooking methods upon request.
- Took orders from customers accurately and in a timely manner.
- Presented menus and answered questions regarding items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server
Olive Garden Restaurant
Matteson , IL
01.2019 - 10.2021
- Served food and beverages to patrons and confirmed complete orders.
- Provided exceptional service to high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Set up tables in between patrons to reduce wait times.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Server/Host
Red Lobster
Matteson, IL
06.2016 - 01.2019
- Presented menus and answered questions regarding items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted guests and provided menus.
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Bachelor of Science - Criminal Justice
Governors State University
University ParkSkills
- Food safety
- Safe alcohol service
- Cleaning and sanitizing
- Upselling strategies
- Item recommendation
- Food preparation
Timeline
Server
Mi Sueño Upscale Mexican Cuisine & Cocktails
11.2023 - 09.2024
Server
Buffalo Wild Wings
07.2022 - 10.2023
Server
Olive Garden Restaurant
01.2019 - 10.2021
Server/Host
Red Lobster
06.2016 - 01.2019
Bachelor of Science - Criminal Justice
Governors State University
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