Alejandra Garcia
Whitehouse,TX
Summary
Dynamic customer service professional with a strong background in active listening and critical thinking. Successfully managed inbound inquiries and collaborated with teams to streamline processes, resulting in improved customer satisfaction and operational effectiveness.
Overview
6
6
years of professional experience
1
1
Language
Work History
Customer Service Representative
Overhead Door Company of Tyler
2000 Anthony Dr
04.2023 - 07.2025
- Managed inbound customer inquiries to provide timely and accurate solutions.
- Utilized CRM software to track customer interactions and resolve issues efficiently.
- Guided new team members through company policies and service protocols to enhance operational efficiency and customer service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
Receptionist
Lifetime Home Builders
15124 Tx-110 Whietehouse, TX 75791
01.2019 - 04.2023
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Facilitated customer inquiries, providing accurate information about services and project timelines.
- Streamlined office procedures to improve document management and filing systems.
- Coordinated communication between clients and construction teams, enhancing project workflow.
- Assisted in maintaining a welcoming environment, promoting positive client experiences.
- Developed standard operating procedures for handling incoming calls and messages effectively.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School Diploma -
John Tyler High School
Skills
- Customer service
- Call center experience
- Client relations
- CRM management
- Order processing
- Payment processing
- Data entry
- Payment transactions
- Client management
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Active listening
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Overhead Door Company of Tyler
04.2023 - 07.2025
Receptionist
Lifetime Home Builders
01.2019 - 04.2023
High School Diploma -
John Tyler High School