Alejandra Gregory
Biloxi,MS
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
9
9
years of professional experience
Work History
Sales Professional
Sleep Number
D'Iberville, MS
01.2021 - Current
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Implemented effective networking strategies and elevated new business opportunities.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
Sales Associate
Rose's Florist
12.2020 - 02.2023
- Answer the phone and take customer orders
- Maintaining customer relations
- Routing deliveries for the day, ensuring too many don't get scheduled
- Assist customer through the ordering process
- Keeping plants in store watered
- Disinfecting and maintaining a clean work space.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Advisor
H&M
02.2020 - 07.2020
- Promoted loyalty programs during customer interactions
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
- Consistently organized and restocked display racks to keep the store ready for customer needs
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
Selling Manager
American Eagle Outfitters
09.2018 - 01.2020
- Met or exceeded up selling, rewards card and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths
- Set monthly goals for credit and rewards card applications based on company standards
- Recommended merchandise to customers based on needs and preferences
- Led Hiring and Training of all Sales Associates, ensuring they were well versed on register process, product knowledge and verbiage to facilitate selling credit and rewards cards.
Staffing Supervisor
American Eagle Outfitters
02.2017 - 09.2018
- Prepared new employee files and structured current employee files
- Reviewed employee time sheets for accuracy and maintained accurate records in company system
- Managed payroll processing duties, including inputting shipment hours
- Led recruitment functions, including developing job postings, scheduling interviews and overseeing employee onboarding.
Sales Associate
American Eagle Outfitters
07.2016 - 02.2017
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted customers by finding needed sizes in clothing items and checking inventory for items at other locations or offering to order product in store and ship to customers house to meet in store ordering goals
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Used HP register system to ring up customer purchases, process payments and issue receipts
- Helped customers sign up for loyalty programs and kept track on a loyalty tracker.
Spanish Tutor
University of Southern Mississippi Learning Common
08.2014 - 12.2016
- Conducted tutoring for students in university educational environments to help improve grades and achieve Spanish language fluency
- Helped students understand rules of Spanish language and how it differs from English
- Instructed students for methods to read, write and speak Spanish
- Assisted students with conjugating verbs, explaining sentence structures and demonstrating typical conversation in Spanish
- Supported students by identifying and addressing specific concerns
- Completed logs and updated student documents for institutional and personal record keeping
- Answered the phone and set appointments for other tutors in the office
- Responsible for the front desk and greeting students entering the Learning Commons, helped them sign in, set appointments and set them up for their tutoring appointments with the corresponding tutor.
Education
ASSOCIATE OF ARTS - PSYCHOLOGY
Mississippi Gulf Coast Community College
Gulfport, MSBACHELOR OF ARTS - PSYCHOLOGY
University of Southern Mississippi
Long Beach, MSSkills
- Spanish Fluency ( Speaking, reading and writing)
- Strong communication skills
- Excellent multitasker
- Customer Service
- Problem Solving
- Strong listening skills
- Above average spelling and grammar
- Proficient in typing
- Payment processing
- Product knowledge
- Social selling
- Client retention
References
- Sarah Brown, District Manager, American Eagle Outfitters, 484-755-0554
- Ashley Floyd, Store Manager, American Eagle Outfitters, 228-860-6985
- Ashley Wagner, Store Manager, American Eagle Outfitters, 228-236-8885
- Ed Lacombe, Visual Manager, H&M, 228-547-6083
Languages
Spanish
Professional Working
Timeline
Sales Professional
Sleep Number
01.2021 - Current
Sales Associate
Rose's Florist
12.2020 - 02.2023
Sales Advisor
H&M
02.2020 - 07.2020
Selling Manager
American Eagle Outfitters
09.2018 - 01.2020
Staffing Supervisor
American Eagle Outfitters
02.2017 - 09.2018
Sales Associate
American Eagle Outfitters
07.2016 - 02.2017
Spanish Tutor
University of Southern Mississippi Learning Common
08.2014 - 12.2016
ASSOCIATE OF ARTS - PSYCHOLOGY
Mississippi Gulf Coast Community College
BACHELOR OF ARTS - PSYCHOLOGY
University of Southern Mississippi